Just submitted this ticket to support. Thought I would post this here too to see if anyone else has experienced anything similar, and may have a solution.
Hello, I am having issues with BattleNet Games with the newer Nvidia drivers.
Recently, just before the beginning of Season 18 of Diablo 3 I was getting prepared for the season. I hadn’t played the game in quite some time, so I was just playing on my non seasonal characters a bit. Everything was fine at that point.
I am using a Nvidia Geforce GTX 1070 video card, and at the time I was using driver version 431.60. On August 20th, a new driver version became available (436.02), so I updated, and then I started to have critical issues launching Diablo 3 and all other BattleNet games. The game will launch and I can hear the sound, but no picture is displayed. I am unable to tab out or even reach the task manager to close the game that way, I am forced to manually power off my PC to restart.
I tried Starcraft 2, and Heroes of the Storm and had the same issue. So I rolled back my drivers to 431.60. This did not solve the issue. Finally i uninstalled the drivers and did a manual clean install of version 431.60. After this, all games were launching as normal. So i have stayed on this version.
Every so often I would have one issue specifically with Diablo 3 where the game would freeze when I first load a game on my character ( i see the image of me in town, and the picture is frozen). I have to manually shut off PC to solve this as well. It was beginning to happen more often, so I decided to try to update my drivers to the newest version, hoping the launching issue from before had been solved. At this time, the newest version available was 436.30. I had the exact same issue as before, where no BattleNet game would launch. So I again had to do a clean install of version 431.60.
So now I have just been dealing with Diablo 3 freezing on entering a game every so often, but I was hoping to find a solution to this problem, as none of the newer driver versions seem to be working with BattleNet games. I play many games through the BattleNet app, and I’m wanting to pre-purchase Warcraft 3 Reforged so I can start playing the classic versions while I wait for the release. However this issue is becoming more frustrating, and I don’t want to have issues with the game down the road, so I’m hoping you can help me find a solution to this.
Sorry for the long post. Thank you in advance for any assistance you can provide with this. I spend more time playing Blizzard games than probably all other publishers combined, and I’m really hoping you can help me. Thanks!