About a week ago I began having connection issues that would boot me from the current game and put me back at the character screen. The disconnect to the character screen is typically followed by an Error 1016.
The network disconnections appear to only happen when I am using hotel WiFi.
Below is the WinMTR information:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
At the very first hop - 12.26.58.65 - you’re getting a 77% packet loss, and a high level of packet loss continues throughout the route. Looking up the WHOIS details for the IP address shows this to be AT&T Velocity. So, it sounds like you need to reset all of your local network equipment and re-run the test. If you’re still getting that amount of packet loss, it’s time to phone your ISP, show them the results of the trace, and ask them to investigate the cause of the packet loss for you.
I appreciate the help. I’m still having connection issues but it’s due to the ISP not really caring at all and trying to blame the packet loss on my end. The interaction I had with them played out like the cable company from South Park. Thanks again for the help.
The very first thing you can do, if you’re currently connecting via wi-fi to the routing equipment, is to use a good quality CAT-6 Ethernet cable instead to rule out the issue being with the wireless signal. If you’re already using an Ethernet cable, and your ISP is unwilling to help, time for a new ISP I guess.
The only thing I have to add to the great info Meteorblade posted is to request a new router/modem from the ISP. I’ve had to replace my own modem due to frequent packet loss in the past.
The ISP can also send a tech out to test the lines in the area. They have physical equipment they can attach to the lines inside your home, and do a continuous ping test to different equipment outside your home which should help pinpoint any damaged lines or equipment.
Though as Meteorblade mentioned, if the ISP is unwilling to help in these ways then the only real solution would be to use a different provider.
I wish we had a more direct solution but I do hope the info helps. Let us know how things go. Cheers!