Thanks for the details and including the requested files I went ahead and updated the title of the this thread so we can get more traction on the issue. I’m gathering up the reports and files sent to us so far about the issue over to a tracking. Once we have enough information and data, we can get this sent over to our quality assurance and developers to take a look.
Technical support assists with technical issues that can be resolved with troubleshooting, but from time to time we see issues that appear as technical issues, but in reality, it is a bug or compatibility issue. However, technical support does not have the ability to change things within the game nor do we actively test the game with specific hardware or operating systems. This is what the developers and quality assurance team does. We try to help gather information for our teams in this situation and keep you updated on the issue as we receive information.
A few of you have mentioned some workarounds with reverting back to 1909 or replacing the FMOD files, but neither of these resolutions are ideal or supported by us directly. If anyone wanted to give either of these a try, please do so at your own discretion.
I saw a few mentions of Razer Synapse changing the increments of the freezing as well. Could those of you try to see if disabling this under D3Prefs.txt helps with the issue? Please let us know!
Edited by blizzard: This message previously requested system reports and error logs, but we have received enough. Thank you for the information to help us identify the problem!