5-10 sec freeze/hangup disconnect FIX

[Corn-2828]

@pDub-11458

Getting 1 shot from reflect from the season theme would be a bug.

If you refer to dervishes. It is the normal interaction of the dervishes with projectiles. It is not a bug

@pDub-11458

crashing is a technical issue

It can be. If your hardware is overheating/unstable/not supported or if you use incompatible software or old drivers.

But in this case there is most likely a bug with the used fmod file/implementation in diablo 3 which leads to freezes.

The technical support is not able to fix bugs.

@Caterpepi

Technical support assists with technical issues that can be resolved with troubleshooting, but from time to time we see issues that appear as technical issues, but in reality, it is a bug or compatibility issue. However, technical support does not have the ability to change things within the game nor do we actively test the game with specific hardware or operating systems. This is what the developers and quality assurance team does. We try to help gather information for our teams in this situation and keep you updated on the issue as we receive information.

A few of you have mentioned some workarounds with reverting back to 1909 or replacing the FMOD files, but neither of these resolutions are ideal or supported by us directly. If anyone wanted to give either of these a try, please do so at your own discretion.