now, I can’t even log to the game, can’t get the 3rd authentication (list of heroes)
and then error 1016
Oh yeah sure start the painful brain-killing grind from scratch, good idea…
Hey y’all,
Just wanted to provide a bit more insight into this. As far as we can tell, the majority of you are having problems with backbone providers between your houses and our servers.
As I mentioned in another similar thread (a similar issue is happening in Southeast Asia right now) - there are currently mass quarantines around the world due to the Coronavirus, and as a result, internet infrastructure is strained. More people are working from home, and more people staying home and just using the internet to do things like stream, download games, etc. Because the internet itself is struggling all around the globe, many Internet Service Providers are throttling connections to certain services so that important industries can ensure that they have a good connection to their businesses. In other situations, some of the internet providers just don’t have enough bandwidth for everybody during peak hours, causing further issues.
The easiest way to test to see if this is the problem you’re having is to try on a different network. What I’ve been recommending to people who have problems like this is to test by installing a Virtual Private Network (VPN). We don’t directly support VPNs, because we don’t make any ourselves. However, if you install a VPN, connect to the VPN, and the problem goes away, then you know that the problem is an Internet Service Provider issue. Unfortunately at this time, there’s not a lot that Internet Service Providers can do right now other than upgrade their infrastructure, which takes time. Many providers are at their limits. If the VPN works, I recommend using it until the quarantines are over.
We are still collecting information, but from the vast majority of tests in this thread, it appears that users are losing data packets between their house and our servers. That would be out of your hands and our hands in most situations.
For those of you who a VPN does NOT help, some of you have problems inside of your house as well. Try standard connection troubleshooting if switching to a VPN doesn’t help with the problem at all.
Please note: This is not to say that we aren’t still going to try to resolve things if possible, but I want to set correct expectations here. We may not be able to do anything on our end, as there are a number of different places where these failures are happening in all of these tests, and we do not have direct control over any of them.
If I hear anything else from our investigation, I’ll let you all know.
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Dude, we all know that cuz of coronav the internet service can change. Here we are talking about 1 thing in particular, and is this one: AFTER u guys did ur maintenance the game went lag (like i’ve never seen before in this game). In my particular case, the 2 hours BEFORE that i was doing rats with some guys from nort america, 0 problem. U did ur thing, and when servers were back, the hell started, 1-2 k pings in groups… do u have a solution for that? Seems like u did something wrong…
From my experience, the lag began a couple of days before Blizzard’s maintenance. After maintenance, it continued and sometimes got worse. My issues seemed to happen between the hours of 10:00 AM EDT and 4:00 PM EDT. Outside of those hours connection seemed normal — or at least tolerable.
My experience may differ from others because:
- I live in North America.
- I log in through the Americas Region.
- The main Region I play on is the Americas Region. (No issues here).
- I also play on the Europe Region. (Major issues experienced here).
- And I play on the Asia Region. (Major issues experienced here).
I have completed Season 20 on all three Regions. I am currently goofing around with a Monk build on the Asia Region. As of yesterday and today I’ve experienced no issues (so far) on the Asia Region.
Hello there, I’m from Perú and I also have connection problems when I play d3, ehh idk if the problem started after the maintenance buuuut I can play other games without any latency problems so I’m thinking that ur servers r a bit messed up. If you guys can solve this problem asap I’d really appreciate it, btw I play in the Americas Region and the internet provider is Claro or América Móvil.
Hey again folks,
There are no known server issues and we monitor the server status constantly. This is one of those situations where there was a bad coincidence. We started seeing these problems around that time across all of our games, and not all of our games had maintenance then. Please refer to this post for more information on the problem.