Lost Everything

After season 33 ended I have lost everything in my inventory, paragon, gems gold, everything is gone.

I have the same problem; also lost the altar upgrade and the fourth Cube

Aside from the reset altar and missing cube slot, everything that was on a seasonal character(s) is in the non season mail (like when a season ends normally).

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Dan only has seasonal heros. No non seasonals. Does that matter? Will the stuff be in seasonal mail?

Yes.

But they might not use the non-season side, so it may not matter. There are some players that only play in seasons and delete their characters when they are done.

Their non-seasonal side will accrue mats and gold, paragon and shards, but that’s about it.

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Non seasonal mail. That’s where it always goes after a season end (as far as anyone knows).

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In your Inventory or your Stash?

Anything in your Inventory should still be in your Inventory. If it was in your Stash, everything was sent to non-Season. If you had anything you want to keep, create a non-Season Character, check your in-game mail and Claim to Inventory all the items. Store them in your non-Season Stash.

If you don’t want to play non-Season…   ever, you can delete your non-Season Character after the transfer. Or, don’t do anything at all and let everything fade into the void.


Anything in non-Season mail will expire in 30 days from the next time he logs in. I’m not sure if Game Modes are separate. In other words, if he never creates a non-Season Character the items may continue to accumulate. But, it wouldn’t matter anyway if he never plays non-Season.


Normally, no. All Seasonal items and currency are sent to non-Season. However, with this Season 33 debacle, who knows. He said all his items are gone. He can log in to a Seasonal Character and check for mail. Or he can create a non-Season Character just to confirm whether the items are there or not.

So all the stuff that was lost in season cant be used in the brought back season? Or can it?

Right now, those items should be in non-season. Any items in your stash, will have been mailed to non-season. Any items your character had equipped and in your character inventory will be in the season.

One of the options that has been fixing this is using a personal rollback to go back to a date before the 5th of of January. This has been correcting the accounts and restoring everything to that date. But any progress after that point will be lost. (if you had continued to play with it as it was)

And you only get 3 personal rollbacks ever for your account, so you have to consider that carefully.

I’m sure there is a link posted either here or in the big thread. I had considered using one myself, but decided not to. I’m instead just playing it out as it is and continuing on.

But again, you haven’t actually lost any mats, items or paragon. They have just been rolled into non-season as they normally do when a season ends.

If your paragon is showing negative numbers, don’t touch the reset button, leave them be. They will still be at whatever value they had when it ended. Any paragon points you grind will reduce the negative numbers, but that experience will transfer over again later when the season ends again.

If you don’t rollback your account, you need to make sure you collect any items you want to keep from the in-game mail in non-season before the season ends again.

Finally, we have no idea if any further changes are coming to the season issue.

I have put in a request for information to Pez to see if we can get any clarity, but no idea if we will or not. No one likes to try to make a decision without all the facts or ramification of their decision later.

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Are you talking in general when everything is working normally, or related to the mistaken end to the season/season reinstatement this past weekend?

Yes and No. This happened to me. When you only have seasonal chars, they might indeed initially lose everything they’re not wearing/carrying. When you create a non-season char after the fact, they may still not have mail (at least not immediately), gold or mats. Meaning the items that usually show up in the non-season chars’ mail or in their crafting/key repositories, seem to be gone.

However! After logging in the baby-non-season char the next day, I found it now has a mail stack, gold and mats/keys. So, phew… stuff got transferred to non-season after all… from the mysterious database aether.

/edit: So… tip - If this happened to you (season ping pong without having a non-season char to start with, and all items seemingly missing), then try to create a non-season char after the fact. Check that char again the next day.

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I only play seasons. When season ended, all my seasonal characters went to non season mode. Now the season seems to have been restored, however the alters and cube were reset and all paragon points were set to zero. All my inventory, mats, and stash was gone. When I looked at my messages, all I got was three bags of Haedrigs gift, and that is it. All my inventory went to non season, and not to the restored season. It is frustrating losing everything in season that you have worked so hard to get.

There’s two groups that players are in, as best as anyone can tell. When the season mistakenly ended:

  1. If the region was not logged into during the time the season was down, the characters are unchanged. Likely because without logging in nothing was sent to non season.
  2. If the region was logged into during that time, the characters were reset when the season restarted (like how they are at the normal start of a season). Likely because logging in caused everything to be sent to non season. The Haedrig’s is likely a “starting gear” present from the devs. NOTE: This group is split into two subgroups depending on how the rolled over paragon was handled (thanks yessquire), which I only partially understand because it didn’t happen to me.

So with what you are describing, you are in group #2.

It is definitely frustrating, but keep in mind, all this was due to the season mistakenly ending and being reinstated, which is something that has never happened before.

Going forward, as long as there are no similar miscommunications inside Bliz, it shouldn’t happen like this again.

Thanks for the explanation. It is almost at season end anyways, with a new season starting soon, so it is not a big deal.

Actually, group #2 is split into those who assigned Paragon points during the time that Season rolled over and those who didn’t.
Anyone who distributed NS points kept them when Season restarted. Those who didn’t still have the points they had before it ended.
I play all 3 regions on 2 accounts. My Asia Hero is in 2a. My EU and NA heroes are 2b and my other account are all Group#1.

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I’m assuming you meant shouldn’t in this context… lol

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Lol yeah!

Fixed!

Thanks for that!

Are you able to explain the negative paragon that some are seeing?

I thought that was known already.

Its negative because the points were rolled over to non-season, and the season had a track of how many points you did have, so it shows as negative.

However this also happens to be even worse when the character had more points allocated to that character while it was in the state of the season having ended. (essentially adding non-season points to the character while there)

Then when rolled back it was still showing negative, but the stats (if you looked at them) were set to whatever the paragon had been allocated to, despite showing negative numbers.

What isn’t clear to me, is whether the negative numbers are consistently reflective of the season’s earned total, or the character’s point totals.

Meaning, if someone added their non-seasonal points to the character, does the negative numbers represent that, or the original amount from the season itself, regardless.

This has been the part that isn’t clear.

If its not showing the negative numbers as a correct mathematical amount for the amount of points that were added during this “blip” then its possible that someone could earn more paragon than they were supposed to. In theory. We won’t know that though till the season ends again.

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How does that fit into yessquire’s paragraph?

Is sounds like those that did distribute them got NS + Season when reinstated. Those that didn’t distribute got just what they had in the season. Neither of those sounds negative.

In practice they aren’t.

Take mine for example.

Mine shows minus numbers for all fields. But now that I’m over 600 paragon again (having played a bit the last couple days) the minus numbers are much less.

But all the paragon options are maxed and I still have the same amount of allocated points in Dex that I had before this hiccup. Despite having negative numbers for the points themselves.

-https://youtu.be/LkrbrAR8aB8?t=20

So yeah, someone that added say 4K worth of paragon points to their mainstat would have that amount of mainstat. Yet still show negative paragon points. But how many points negative would it be? 4K + what they had earned that season? Or just what they had earned that season?

That I’m not clear on.

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