Known Mac Technical Support Issues - [Updated July 3, 2019!]

We’ll be using this forum thread to track known Mac technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these steps a try before creating a new topic! Additionally, double check our bug-related issues which can be found on our pinned posts over on the Bug Report Forums.

Mouse cursor is frozen

Mouse Cursor is Frozen

For Mac Users, there is an issue that while playing in fullscreen the mouse can become stuck. We have two known workarounds for this:

  1. Launch Diablo III
  2. Once the game is open try the following Keyboard shortcut:
    Control + M to switch to Windowed.
  3. Goto: Game Menu -> Options -> Mac Users -> Check: Disable OS Keyboard Shortcuts option.
  4. This action will open the Security & Privacy settings. Click the Lock icon and enter your password to unlock the settings. From there go to Accessibility and make sure the game is checked if it shows up.

-Note: This issue should be resolved if you update to OS X 10.14.4+