Instant Crash When Pressing Play

Hes trolling lmao, dont actually follow what he said for deleting characters

I went all yesterday with no crashes, was pretty excited.

Today I crash at game join no matter what.

I got around that by creating a new lobby game, until I crashed in the forgotten tower. The workaround of creating a new game instead of hitting play is now also not working.

Going to give creating a new character and then going back to original one for now.

itā€™s because itā€™s not an error code, itā€™s a ticket for Blizzard so they can se the error and see how often it happens

anyone else have this error

[0814/222914.128:ERROR:backend_impl.cc(1041)] Critical error found -8
[0814/222914.840:ERROR:entry_impl.cc(998)] Failed to save user data
[0814/222914.840:ERROR:entry_impl.cc(998)] Failed to save user data

I have the ā€œcrashing after play buttonā€ problem now too for about 6 hours.
(Before that I played in act I + II and everything went fine)

Some specs:

------------------
System Information
------------------
      Time of this report: 8/15/2021, 00:27:14
             Machine name: DESKTOP-VR4JSCO
               Machine Id: {A3133161-CB90-4B09-B476-286B1D1E9B2B}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
                 Language: German (Regional Setting: German)
      System Manufacturer: System manufacturer
             System Model: System Product Name
                     BIOS: 0702 (type: UEFI)
                Processor: AMD Ryzen Threadripper 3970X 32-Core Processor  (64 CPUs), ~3.7GHz
                   Memory: 65536MB RAM
      Available OS Memory: 65414MB RAM
                Page File: 8820MB used, 66321MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 144 DPI (150 percent)
       System DPI Setting: 144 DPI (150 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.0.8
           DxDiag Version: 10.00.19041.0928 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
        Sound Tab 5: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: NVIDIA GeForce RTX 2070 SUPER
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce RTX 2070 SUPER
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_1E84&SUBSYS_1E8410DE&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 40718 MB
    Dedicated Memory: 8011 MB
       Shared Memory: 32707 MB
        Current Mode: 3840 x 2160 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Extend
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.633789,0.340820), Green(0.311523,0.635742), Blue(0.158203,0.061523), White Point(0.312500,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: U28E590
          Monitor Id: SAM0C4D
         Native Mode: 3840 x 2160(p) (59.997Hz)
         Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
 Driver File Version: 30.00.0014.7168 (English)
      Driver Version: 30.0.14.7168
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.7
 Hardware Scheduling: Supported:True Enabled:False 
 Graphics Preemption: Pixel
  Compute Preemption: Dispatch
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 05.08.2021 02:00:00, 1056280 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71E3E-5DC4-11CF-6E6F-8A3E0EC2D335}
           Vendor ID: 0x10DE
           Device ID: 0x1E84
           SubSys ID: 0x1E8410DE
         Revision ID: 0x00A1
  Driver Strong Name: oem30.inf:0f066de3ed1dddbd:Section001:30.0.14.7168:pci\ven_10de&dev_1e84
      Rank Of Driver: 00CF2001
         Video Accel: 
         DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460}  DXVA2_ModeMPEG2_VLD  {6F3EC719-3735-42CC-8063-65CC3CB36616}  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  {32FCFE3F-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  {20BB8B0A-97AA-4571-8E99-64E60606C1A6}  {15DF9B21-06C4-47F1-841E-A67C97D7F312}  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {9947EC6F-689B-11DC-A320-0019DBBC4184}  {33FCFE41-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E}  {6AFFD11E-1D96-42B1-A215-93A31F09A53D}  {914C84A3-4078-4FA9-984C-E2F262CB5C9C}  {8A1A1031-29BC-46D0-A007-E9B092CA6767}  
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        D3D9 Overlay: Supported
             DXVA-HD: Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 4
            MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
         MPO Stretch: 10.000X - 0.500X
     MPO Media Hints: resizing, colorspace Conversion 
         MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
    PanelFitter Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
 PanelFitter Stretch: 10.000X - 0.500X

           Card name: NVIDIA GeForce RTX 2070 SUPER
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce RTX 2070 SUPER
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_1E84&SUBSYS_1E8410DE&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 40718 MB
    Dedicated Memory: 8011 MB
       Shared Memory: 32707 MB
        Current Mode: 2560 x 1440 (32 bit) (59Hz)
         HDR Support: Not Supported
    Display Topology: Extend
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.666016,0.330078), Green(0.309570,0.629883), Blue(0.150391,0.040039), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: ASUS PB278
          Monitor Id: ACI27A3
         Native Mode: 2560 x 1440(p) (59.951Hz)
         Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
 Driver File Version: 30.00.0014.7168 (English)
      Driver Version: 30.0.14.7168
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.7
 Hardware Scheduling: Supported:True Enabled:False 
 Graphics Preemption: Pixel
  Compute Preemption: Dispatch
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 05.08.2021 02:00:00, 1056280 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71E3E-5DC4-11CF-6E6F-8A3E0EC2D335}
           Vendor ID: 0x10DE
           Device ID: 0x1E84
           SubSys ID: 0x1E8410DE
         Revision ID: 0x00A1
  Driver Strong Name: oem30.inf:0f066de3ed1dddbd:Section001:30.0.14.7168:pci\ven_10de&dev_1e84
      Rank Of Driver: 00CF2001
         Video Accel: 
         DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460}  DXVA2_ModeMPEG2_VLD  {6F3EC719-3735-42CC-8063-65CC3CB36616}  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  {32FCFE3F-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  {20BB8B0A-97AA-4571-8E99-64E60606C1A6}  {15DF9B21-06C4-47F1-841E-A67C97D7F312}  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {9947EC6F-689B-11DC-A320-0019DBBC4184}  {33FCFE41-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E}  {6AFFD11E-1D96-42B1-A215-93A31F09A53D}  {914C84A3-4078-4FA9-984C-E2F262CB5C9C}  {8A1A1031-29BC-46D0-A007-E9B092CA6767}  
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        D3D9 Overlay: Supported
             DXVA-HD: Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 1
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported

I donā€™t have the errors folder in that location

1 Like

Iā€™ve been having the same problem with my system using Intel Iris Xe graphics but my laptop with the mobile Ryzen 5 CPU and Vega 6 graphics from three years ago is able to launch and play (very slowly and choppy but it plays).
However, the Iris Xe benchmarks are far superior to the 3 year old Vega 6.

1 Like

Since not a single blue post help with anything for most of us should we just ask for a refund or hope it works either next week or in September 23rd

https://pastebin.com/MGzeZDYH

------------------
System Information
------------------
      Time of this report: 8/14/2021, 20:31:59
             Machine name: removed
               Machine Id: removed
         Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
                 Language: English (Regional Setting: English)
      System Manufacturer: Dell Inc.
             System Model: Dell G15 5510
                     BIOS: 1.5.0 (type: UEFI)
                Processor: Intel(R) Core(TM) i7-10870H CPU @ 2.20GHz (16 CPUs), ~2.2GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16158MB RAM
                Page File: 7672MB used, 10918MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
 DirectX Database Version: 1.2.6
           DxDiag Version: 10.00.19041.0928 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: NVIDIA GeForce RTX 3060 Laptop GPU
        Manufacturer: NVIDIA
           Chip type: GeForce RTX 3060 Laptop GPU
            DAC type: Integrated RAMDAC
         Device Type: Full Device

(see pastebin link at top for the rest)

-w did not fix it
tried all your steps except for running game as admin
will try that now

Iā€™ll share my experience with this bug:

The game started fine for me, then i made the mistake to quit the game using ALT+F4.
Next login this problem (crash on play) appeared. I tried almost everithing (fixing game files, deleting BattleNet cache, resetting nVidia settings, uninstall and reinstall, changed audio sourceā€¦), then i gave up and i created a new PG. New PG (same class, Amazon) worked like a charm.

After playing a 1-2 hours with the new PG, i tried to start the game with the old PG and magically there was no crash, so old PG saved and playable!

I donā€™t kow if this will work for everyone, but itā€™s something worth a try.

Peace.

Please specify as to what company etc puts out this ā€œsound studioā€ software and what it is normally used for.

DIIR not run with Intel Graphics Card,simple,pls fix this bug

4 Likes

What helped me is updating the Intel HD530 driver as well as the Audio driver.
After that it worked for me but itā€™s just using the onboard Intel HD530 instead of the NVidia extra GTX960m GPU ā€¦ what results in pretty uggly frame rates ā€¦

Always same problem for me.
I tried Win update, GPU update, Sound update, Scan and repair, run as admin, -w, ā€¦
Nothing works.

I have WIN 10 and Intel UHD Graphics 630 (if it can help)

DxDiag

E35B44A2-A594-4066-A112-EBD13F275D0A

8/15 03:57:59.834 [EntityContainer/4] [<>:0]: EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/player/barbarian.json
8/15 03:58:00.311 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ā€˜data/hd/vfx/meshes/missiles/vine_beast/vine_beast.modelā€™.
8/15 03:58:00.312 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ā€˜data/hd/vfx/meshes/missiles/vine_beast/vine_beast.modelā€™.
8/15 03:58:00.314 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ā€˜data/hd/vfx/meshes/missiles/vine_beast/vine_beast.modelā€™.
8/15 03:58:00.314 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ā€˜data/hd/vfx/meshes/missiles/vine_beast/vine_beast.modelā€™.
8/15 03:58:00.316 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ā€˜data/hd/vfx/meshes/missiles/vine_beast/vine_beast.modelā€™.
8/15 03:58:00.317 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ā€˜data/hd/vfx/meshes/missiles/vine_beast/vine_beast.modelā€™.
8/15 03:58:00.319 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ā€˜data/hd/vfx/meshes/missiles/vine_beast/vine_beast.modelā€™.
8/15 03:58:00.321 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ā€˜data/hd/vfx/meshes/missiles/vine_beast/vine_beast.modelā€™.
8/15 03:58:03.522 [EntityContainer/4] [<>:0]: EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/player/barbarian.frontend
8/15 03:58:07.087 [BGSEnvironmentMap/4] [<>:0]: Environment Status: PROD - us.actual - Release
8/15 03:58:11.205 [Granny/4] [<>:0]: NewMeshBinding: Unable to find bone: ā€˜skullcap_Baseā€™ in the ToSkeleton
8/15 03:58:11.205 [Granny/4] [<>:0]: NewMeshBinding: Unable to find bone: ā€˜weapon_bardicheā€™ in the ToSkeleton
8/15 03:58:16.926 [EntityContainer/4] [<>:0]: EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/enemy/fallen1.json

I am able to play the game fine as long as I make a new character. If I ever save and exit with that character, loading that character always makes this log and then CTDs on the last few frames of the loading screen animation. It is the same result across 3 computers of varying configurations. None of workarounds here change anything. The only fix that seems to work is deleting my characters.

System 1 is Ryzen 7 1700, 2x8gb DDR4-2666, GTX 1060 3gb with 471.68, Windows 10 21H1 build 19043.1165

System 2 is i5 6600, 2x8gb DDR4-2133, GTX 960 4gb with the Windows Update redistributable driver, Windows 10 21H1 build 19043.1165

System 3 is Ryzen 5 5500U, 2x8gb DDR4-3200, 7 CU Vega APU graphics with Adrenalin 21.6.1, Windows 11 beta

The same thing here. Waited half a day to download and it wonā€™t even run. Welcome to WC3 again guyā€™s

EF8565FB-4F0A-4B0C-BFF9-4A00CDA8F811

1 Like

none of above worked for me, did all the steps, same issue - insta crash after I try to run a game :frowning:

This did not work for me. I tried with other computer with AMD graphics (I have intel) and the game work fine (well some other bugs appeared but it was playable). It seems that Intel Graphics has something to do with it.