I can not connect to game

I tried the DisableChromaEffects “1” fix.
I tried switching to 32 bit.
Basically it starts to connect to server and locks up.
I have a razor mouse, but not a recent one.
I see no evidence for the razor dll files on my machine.
Tomorrow I will buy another mouse, but that seems odd to me.
Are there other suggestions?

D3Debug.txt

2020.06.25 01:16:21.687118800	Diablo III Release (No Assertions) running under Windows 10-64 (Version 10.0.17763)
2020.06.25 01:16:21.687364100	<BUILD>2.6.9.68722 (134040-1667380)</BUILD>
2020.06.25 01:16:21.687557300	Cheats: DISABLED
2020.06.25 01:16:21.687957300	CPU Vendor: GenuineIntel
2020.06.25 01:16:21.688178700	CPU Details:        Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
2020.06.25 01:16:21.688384600	CPU Processors: 1
2020.06.25 01:16:21.688583200	CPU Cores: 4
2020.06.25 01:16:21.688779600	CPU Threads: 8
2020.06.25 01:16:21.688991200	16334.77 MB of total physical memory
2020.06.25 01:16:21.689184000	OS Language: English
2020.06.25 01:16:21.689412600	Application Path: C:\Blizzard\Diablo III\x64\
2020.06.25 01:16:21.694275300	--- OS memory stats -----
2020.06.25 01:16:21.694487000	Virtual size: 5074.00 Mb
2020.06.25 01:16:21.694680800	Total free: 134212656.00 Mb
2020.06.25 01:16:21.694870900	Largest free block: 132162864.00 Mb
2020.06.25 01:16:21.695063900	--- OS memory stats end-----
2020.06.25 01:16:21.695252100	--- Main memory stats ---
2020.06.25 01:16:21.695446600	XLocalHeap 000001EA146E9C50: Nodes used: 17, Memory used: 69742944/805306368, Wasted by nodes header: 576, Biggest contiguous free block: 735563424, Biggest contiguous allocated block: 67108864
2020.06.25 01:16:21.695639100	XLocalHeap 000001EA1E966080: Nodes used: 148, Memory used: 28480/67108864, Wasted by nodes header: 4832, Biggest contiguous free block: 67079136, Biggest contiguous allocated block: 1024
2020.06.25 01:16:21.695832400	--- Main memory stats end ---
2020.06.25 01:16:21.696044300	----------------------------------------------

2020.06.25 01:16:21.696230900	Command Line: OnlineService.SSO=true -launch -uid diablo3_enus
2020.06.25 01:16:21.696510600	Monitor BPP: 32
2020.06.25 01:16:21.696728800	Monitor BPP: 32
2020.06.25 01:16:21.696931700	Lowest monitor BPP: 32
2020.06.25 01:16:21.978435800	Clock freq = 10000000
2020.06.25 01:16:22.015703300	Adjusted initial working directory: C:\Blizzard\Diablo III\x64
2020.06.25 01:16:22.016165200	NGDP detected
2020.06.25 01:16:22.016380800	WinSock started successfully!
2020.06.25 01:16:22.862444500	Detecting first installed locale.
2020.06.25 01:16:22.862712800	Detected: enUS
2020.06.25 01:16:22.949953900	Agent is successfully started or running already.
2020.06.25 01:16:22.993211800	AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2020.06.25 01:16:22.993479100	Agent is not reporting speed - this is a problem.
2020.06.25 01:16:22.993681500	Detecting installed locales:
2020.06.25 01:16:22.993897300	    Found: enUS
2020.06.25 01:16:23.034380200	Agent selected locale: enUS
2020.06.25 01:16:23.034624600	FileSystemGetLocale, AgentSettings: 1
2020.06.25 01:16:23.034819700	FileSystemGetLocale, using agent locale: enUS
2020.06.25 01:16:23.035009600	FileSystemGetLocale, returned locale: enUS
2020.06.25 01:16:23.035771300	SNOFilesInitialize('Data_D3', PC, enUS)
2020.06.25 01:16:23.036229000	Working Directory: C:\Blizzard\Diablo III
2020.06.25 01:16:23.055798400	--- OS memory stats -----
2020.06.25 01:16:23.056059100	Virtual size: 5101.00 Mb
2020.06.25 01:16:23.056322700	Total free: 134212624.00 Mb
2020.06.25 01:16:23.056513000	Largest free block: 132162864.00 Mb
2020.06.25 01:16:23.056699500	--- OS memory stats end-----
2020.06.25 01:16:23.056901300	--- Main memory stats ---
2020.06.25 01:16:23.057111900	XLocalHeap 000001EA146E9C50: Nodes used: 218, Memory used: 180294336/805306368, Wasted by nodes header: 9856, Biggest contiguous free block: 623752576, Biggest contiguous allocated block: 67108864
2020.06.25 01:16:23.059537200	XLocalHeap 000001EA1E966080: Nodes used: 287735, Memory used: 20708704/67108864, Wasted by nodes header: 9207680, Biggest contiguous free block: 46400160, Biggest contiguous allocated block: 1952
2020.06.25 01:16:23.059788500	--- Main memory stats end ---
2020.06.25 01:16:23.060052700	No NGDP Manifest key found for 'enUS_CoreData.mpq.hash'
2020.06.25 01:16:23.060255500	SNOFileLoadTextFile: 'Data_D3\Locale\ruRU\declension.txt'
2020.06.25 01:16:23.060481600	No NGDP Manifest key found for 'Data_D3\Locale\ruRU\declension.txt'
2020.06.25 01:16:23.060680000	SNOFileLoadTextFile: 'Data_D3\PC\Misc\banned_names.txt'
2020.06.25 01:16:23.060871600	No NGDP Manifest key found for 'Data_D3\PC\Misc\banned_names.txt'
2020.06.25 01:16:23.061063500	SNOFileLoadTextFile: 'Data_D3\PC\Misc\enUS_banned_names.txt'
2020.06.25 01:16:23.061259300	No NGDP Manifest key found for 'Data_D3\PC\Misc\enUS_banned_names.txt'
2020.06.25 01:16:23.061480100	SNOFilesAsyncInitialize()
2020.06.25 01:16:23.070990600	--- OS memory stats -----
2020.06.25 01:16:23.071244300	Virtual size: 5102.00 Mb
2020.06.25 01:16:23.071436100	Total free: 134212624.00 Mb
2020.06.25 01:16:23.071622800	Largest free block: 132162864.00 Mb
2020.06.25 01:16:23.071813300	--- OS memory stats end-----
2020.06.25 01:16:23.072028900	--- Main memory stats ---
2020.06.25 01:16:23.072269500	XLocalHeap 000001EA146E9C50: Nodes used: 219, Memory used: 180310784/805306368, Wasted by nodes header: 9920, Biggest contiguous free block: 623752576, Biggest contiguous allocated block: 67108864
2020.06.25 01:16:23.074338900	XLocalHeap 000001EA1E966080: Nodes used: 287736, Memory used: 20709760/67108864, Wasted by nodes header: 9207744, Biggest contiguous free block: 46399008, Biggest contiguous allocated block: 1952
2020.06.25 01:16:23.074583800	--- Main memory stats end ---
2020.06.25 01:16:23.075152500	Found 205812 assets in the TOC!
2020.06.25 01:16:23.214445900	ParseFileDataToKeyValues - uFileSize: 1391
2020.06.25 01:16:23.250002500	Client SNOPackHash: 0x3377C77F
2020.06.25 01:16:25.062253800	SNOPreload::InitializeForApp submit required SNOs in 1164784us
2020.06.25 01:16:28.666025900	SNOPreload::InitializeForApp in 4768588us
2020.06.25 01:16:28.666470700	GamelessGameGlobalsInit()
2020.06.25 01:16:28.666714000	CGameGlobalsInit()
2020.06.25 01:16:28.666913500	CGameGlobals::Init()
2020.06.25 01:16:28.667102100	Disabling loading screen for 31, 0
2020.06.25 01:16:28.670499800	[Telemetry] (HTTP): You set 'maxConnections' of HttpRequestHandler to 1. More concurrency is recommended, especially when you want to use the flow control, it is better to set maxConnections at least two.
2020.06.25 01:16:28.671496400	[Telemetry] (TELE): OS Architecture: amd64
2020.06.25 01:16:28.671705200	[Telemetry] (TELE): OS Platform    : win
2020.06.25 01:16:28.671974700	[Telemetry] (TELE): OS Name        : Windows 10 Home
2020.06.25 01:16:28.672239600	[Telemetry] (TELE): OS Version     : 10.0.17763
2020.06.25 01:16:28.672525700	[Telemetry] (TELE): Host Name      : Michael-PC
2020.06.25 01:16:28.673475700	>>> initializing Battle.net Game Service SDK v0.0.0 "98af98198c"/171 (May 14 2020 17:16:43) win32-x86_64-vc140-release
2020.06.25 01:16:28.674836500	REGION[D3]: value=US
2020.06.25 01:16:28.675045300	CONNECTION_STRING[D3]: value=
2020.06.25 01:16:28.675287200	CONNECTION_STRING_US[BNA]: value=us.actual.battle.net
2020.06.25 01:16:28.685414400	Protocol Hash = 0x838FBF43
2020.06.25 01:16:28.742562900	Build VersionEx: 2.6.9.68722 (134040-1667380)
2020.06.25 01:16:28.744434600	Initializing graphics subsystem...
2020.06.25 01:16:28.744676000	dpi = 96 96
2020.06.25 01:16:28.744894900	sCreateD3DObject (debug: 0) - D3D11CreateDevice
2020.06.25 01:16:28.872426200	sCreateD3DObject - D3D11CreateDevice - 0x0, feature level B000
2020.06.25 01:16:28.872717400	sCreateD3DObject complete
2020.06.25 01:16:28.877037100	*************
2020.06.25 01:16:28.877243100	Device supports the following modes:
2020.06.25 01:16:28.877451200		800x600, 56 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.877635500		800x600, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.877816800		800x600, 72 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.878024500		800x600, 75 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.878254800		1024x768, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.878454700		1024x768, 70 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.878632300		1024x768, 75 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.878839700		1152x864, 75 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.879017900		1280x720, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.879205800		1280x720, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.879405400		1280x768, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.879584500		1280x768, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.879764000		1280x800, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.879942300		1280x800, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.880122100		1280x960, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.880301800		1280x1024, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.880480100		1280x1024, 75 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.880657800		1360x768, 59 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.880836900		1360x768, 59 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.881015400		1366x768, 59 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.881236300		1366x768, 59 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.881461600		1440x900, 59 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.881638600		1600x900, 59 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.881815600		1600x900, 59 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.882008600		1600x1024, 59 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.882186200		1600x1024, 59 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.882364700		1600x1200, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.882541600		1680x1050, 59 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.882724100		1920x1080, 60 Hz, 32 bits, Format = 28
2020.06.25 01:16:28.882897100	End GetValidDisplayModes *************
2020.06.25 01:16:28.883080900	Rejecting mode 1280x720, 32 bit
2020.06.25 01:16:28.883269800	Rejecting mode 1280x768, 32 bit
2020.06.25 01:16:28.883447900	Rejecting mode 1280x800, 32 bit
2020.06.25 01:16:28.883626000	Rejecting mode 1360x768, 32 bit
2020.06.25 01:16:28.883803000	Rejecting mode 1366x768, 32 bit
2020.06.25 01:16:28.883980400	Rejecting mode 1600x900, 32 bit
2020.06.25 01:16:28.884157100	Rejecting mode 1600x1024, 32 bit
2020.06.25 01:16:28.884340600	*************
2020.06.25 01:16:28.884517500	Device supports the following texture formats:
2020.06.25 01:16:28.884694100		Usage = 0, Format = 0
2020.06.25 01:16:28.884871700		Usage = 1, Format = 0
2020.06.25 01:16:28.885048500		Usage = 0, Format = 9
2020.06.25 01:16:28.885235600		Usage = 0, Format = 10
2020.06.25 01:16:28.885455100		Usage = 0, Format = 11
2020.06.25 01:16:28.885632300		Usage = 0, Format = 12
2020.06.25 01:16:28.885809300		Usage = 0, Format = 24
2020.06.25 01:16:28.885985800		Usage = 1, Format = 24
2020.06.25 01:16:28.886162600		Usage = 1, Format = 25
2020.06.25 01:16:28.886359600		Usage = 1, Format = 26
2020.06.25 01:16:28.886536400		Usage = 2, Format = 30
2020.06.25 01:16:28.886718500		Usage = 2, Format = 31
2020.06.25 01:16:28.886890800		Usage = 2, Format = 34
2020.06.25 01:16:28.887062800		Usage = 0, Format = 43
2020.06.25 01:16:28.887267300	*************
2020.06.25 01:16:28.898672400	--- OS memory stats -----
2020.06.25 01:16:28.898923100	Virtual size: 5420.00 Mb
2020.06.25 01:16:28.899117600	Total free: 134212304.00 Mb
2020.06.25 01:16:28.899328200	Largest free block: 132162624.00 Mb
2020.06.25 01:16:28.899517300	--- OS memory stats end-----
2020.06.25 01:16:28.899703800	--- Main memory stats ---
2020.06.25 01:16:28.900081800	XLocalHeap 000001EA146E9C50: Nodes used: 1771, Memory used: 376903136/805306368, Wasted by nodes header: 77984, Biggest contiguous free block: 396357824, Biggest contiguous allocated block: 67108864
2020.06.25 01:16:28.902574700	XLocalHeap 000001EA1E966080: Nodes used: 295495, Memory used: 21917568/67108864, Wasted by nodes header: 9457920, Biggest contiguous free block: 45191168, Biggest contiguous allocated block: 2016
2020.06.25 01:16:28.902813800	--- Main memory stats end ---
2020.06.25 01:16:28.907377300	ACTIVATE APP 1 iconic 0
2020.06.25 01:16:28.915310800	Closing Direct3D11 window.
2020.06.25 01:16:28.915569500	Opening Direct3D11 in 1920x1080 fullscreen mode.
2020.06.25 01:16:29.101260000	Restore window to foreground!
2020.06.25 01:16:29.113573900	ACTIVATE APP 1 iconic 0
2020.06.25 01:16:29.142457800	Video Card: NVIDIA GeForce GTX 1050
2020.06.25 01:16:29.142782700	Video Driver: 26.21.14.3200
2020.06.25 01:16:29.143053400	Video RAM: 1977 MB
2020.06.25 01:16:29.143329200	PCI Vendor and Device: 10DE, 1C81
2020.06.25 01:16:29.143598700	HW Class = 4
2020.06.25 01:16:29.145791100	Initializing input subsystem...
2020.06.25 01:16:29.146112500	Initializing sound subsystem...
2020.06.25 01:16:29.146994500	****** Sound Device Caps ******
2020.06.25 01:16:29.212532900	Found 3 sound drivers:
2020.06.25 01:16:29.219016600	Driver 0: 'Speakers (Realtek High Definition Audio)'
2020.06.25 01:16:29.219237900	 Min Freq: 48000, Max Freq: 48000
2020.06.25 01:16:29.219431800	 Speaker Mode: Stereo
2020.06.25 01:16:29.219620600	 Driver Capabilities:
2020.06.25 01:16:29.219808600	  Device can output to 8bit integer PCM.
2020.06.25 01:16:29.220013800	  Device can output to 16bit integer PCM.
2020.06.25 01:16:29.220196100	  Device can output to 24bit integer PCM.
2020.06.25 01:16:29.220389400	  Device can output to 32bit integer PCM.
2020.06.25 01:16:29.220582300	  Device can output to 32bit floating point PCM.
2020.06.25 01:16:29.221976400	Driver 1: 'Realtek Digital Output(Optical) (Realtek High Definition Audio)'
2020.06.25 01:16:29.222178800	 Min Freq: 48000, Max Freq: 48000
2020.06.25 01:16:29.222377400	 Speaker Mode: Stereo
2020.06.25 01:16:29.222569900	 Driver Capabilities:
2020.06.25 01:16:29.222760300	  Device can output to 8bit integer PCM.
2020.06.25 01:16:29.222948200	  Device can output to 16bit integer PCM.
2020.06.25 01:16:29.223138600	  Device can output to 24bit integer PCM.
2020.06.25 01:16:29.223324200	  Device can output to 32bit integer PCM.
2020.06.25 01:16:29.223509600	  Device can output to 32bit floating point PCM.
2020.06.25 01:16:29.224843700	Driver 2: 'Realtek Digital Output (Realtek High Definition Audio)'
2020.06.25 01:16:29.225044900	 Min Freq: 48000, Max Freq: 48000
2020.06.25 01:16:29.225239900	 Speaker Mode: Stereo
2020.06.25 01:16:29.225429700	 Driver Capabilities:
2020.06.25 01:16:29.225619100	  Device can output to 8bit integer PCM.
2020.06.25 01:16:29.225810400	  Device can output to 16bit integer PCM.
2020.06.25 01:16:29.226013300	  Device can output to 24bit integer PCM.
2020.06.25 01:16:29.226195600	  Device can output to 32bit integer PCM.
2020.06.25 01:16:29.226375000	  Device can output to 32bit floating point PCM.
2020.06.25 01:16:29.226562900	Selecting driver 0 (Speakers (Realtek High Definition Audio))
2020.06.25 01:16:29.226829200	Speaker Mode: Stereo
2020.06.25 01:16:29.227036200	Initializing sound with 32 channels
2020.06.25 01:16:29.285968500	--- OS memory stats -----
2020.06.25 01:16:29.286204200	Virtual size: 5666.00 Mb
2020.06.25 01:16:29.286400800	Total free: 134212064.00 Mb
2020.06.25 01:16:29.286592600	Largest free block: 132162400.00 Mb
2020.06.25 01:16:29.286799800	--- OS memory stats end-----
2020.06.25 01:16:29.287012200	--- Main memory stats ---
2020.06.25 01:16:29.287395500	XLocalHeap 000001EA146E9C50: Nodes used: 1777, Memory used: 377010464/805306368, Wasted by nodes header: 78176, Biggest contiguous free block: 396357824, Biggest contiguous allocated block: 67108864
2020.06.25 01:16:29.289579000	XLocalHeap 000001EA1E966080: Nodes used: 295516, Memory used: 21923104/67108864, Wasted by nodes header: 9458528, Biggest contiguous free block: 45185760, Biggest contiguous allocated block: 2016
2020.06.25 01:16:29.289801700	--- Main memory stats end ---
2020.06.25 01:16:29.320140400	GameDisposeGames()
2020.06.25 01:16:29.320493600	STARTING Menu
2020.06.25 01:16:29.320757700	CGameGlobalsInit()
2020.06.25 01:16:29.321023800	CGameGlobals::Init()
2020.06.25 01:16:29.321325000	Disabling loading screen for 31, 0
2020.06.25 01:16:29.459645700	SNOPreload::InitializeForGame submit required SNOs in 137899us
2020.06.25 01:16:31.160688500	SNOPreload::InitializeForGame in 1838966us
2020.06.25 01:16:31.580800400	Setting depth texture, fmt = 30
2020.06.25 01:16:31.584498000	PostFXGfxInit() success
2020.06.25 01:16:31.587451700	SubObjectGfxInit() 1
2020.06.25 01:16:31.607243600	Initializing client world BattleNet_Act1Screen...
2020.06.25 01:16:31.809292500	Disposing UI for World
2020.06.25 01:16:31.810713500	Client Disposed world.
2020.06.25 01:16:31.810920500	Initializing client world BattleNet_MainScreen...
2020.06.25 01:16:32.896133200	===== Battle.net Platform : Connect =====
2020.06.25 01:16:32.898514200	I 06:16:32.897948 [BGS] |event=cert_bundle_from_user_is_ready|cert_bundle_info=version(1455065214),whitelist_size(48),trusted_certs_size(6),root_ca_hash_size(0) (src\low\network\network_connection.cpp:265)
2020.06.25 01:16:33.178839300	I 06:16:33.178417 [BGS] |event=load_and_try_cached_cert_bundle (src\low\network\network_connection.cpp:1195)
2020.06.25 01:16:33.179205400	I 06:16:33.178417 [BGS] |event=start_to_download_an_emergency_cert_bundle (src\low\network\network_connection.cpp:1161)
2020.06.25 01:16:33.673551200	[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1
2020.06.25 01:16:37.711971700	de activate app 0 iconic 0
2020.06.25 01:16:49.262461000	de activate app 1 iconic 1
2020.06.25 01:16:49.303125600	ACTIVATE APP 1 iconic 0
2020.06.25 01:16:49.319569900	Reset() Attempt started!
2020.06.25 01:16:49.361744700	Setting depth texture, fmt = 30
2020.06.25 01:16:49.363780700	PostFXGfxInit() success
2020.06.25 01:16:49.364111000	SubObjectGfxInit() 1
2020.06.25 01:17:02.063780900	de activate app 0 iconic 0
2020.06.25 01:20:46.823375400	WARNING: W 06:20:46.823209 [BGS] |event=url_downloader_callback_returned_error|method=OnCertBundleDownloadComplete|error_cert=1017|error_url=14302 (src\low\network\network_connection.cpp:1428)
2020.06.25 01:20:46.823842900	I 06:20:46.823209 [BGS] |event=Disconnected|method=OnDisconnectComplete|address=us.actual.battle.net|port=1119|status=1021 (src\low\core\connection_handler.cpp:226)
2020.06.25 01:20:46.824067300	===== Battle.net Platform : Connected to Battle.net =====
2020.06.25 01:20:46.824410000	Battle.net Interface::Connect failure error=1021
2020.06.25 01:20:46.824657900	>>> (no RID selected) ((no hero selected)) OnlineService::BnetService::Logout
2020.06.25 01:20:46.825980700	>>> (no hero selected) ===== Battle.net Disconnected logoutRequested=no =====
2020.06.25 01:20:46.873723900	---------------- ModalNotificationManager::SetOkNotification: There was an error. (Code 1021)
2020.06.25 01:20:46.874942200	>>> (no hero selected) ===== Battle.net Logged Out =====
2020.06.25 01:20:51.827275200	[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 3

Hey, MDWilkins! Thanks for including the details here! It looks like the error in particular is a connection error. It’s running into the 1021 error code.

The 1021 error is typically tied to a connection issue and with this happening with 2 of the 3 devices on the home network here, it sounds a bit like there may be a common connection or network issue.

Could you try an alternative connection to see if this works for one of the laptops? While not supported, a VPN is another option. While this won’t eliminate the home network as a concern, it should reroute the connection and change the DNS.

If either helps or neither can be done, trying another DNS provider like Google DNS or Cloudflare may be some alternatives to try.

If it persists, let’s gather a WinMTR test while attempting to connect for 5 to 10 minutes. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
WinMTR Here
~~~