High Latency (Americas Server)

Hi everyone! i bought D3 last May or June, when I’m still starting the game i don’t have issues on latency. but these past few weeks I’m having trouble on my latency i got red bar on my latency. Please someone help me i really love D3! Im from Philippines.

1 Like

Howdy Jam,

It’s not unusual for there to be substantial latency when playing from your location due to the distance and there is also frequently undersea cable damage that can lead to connection problems. While there isn’t much we can do, we can try to help you identify where the problem is happening. Please reply with a WinMTR test:

  1. Download WinMTR
  2. Unzip the file to your desktop
  3. Run the WinMTR as Admin
  4. Type 24.105.30.129 in “host”.
  5. Click “Start” and open the game. Let the MTR test run for at least 10 minutes to capture this issue occurring.
  6. Click “Copy text to clipboard”
  7. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

Note: If it’s not letting you post, break links by adding a space before .com/.net, so you can post them. You can also upload the MTR contents through Pastebin and post the link (ex: Pastebin (dot) com/123456).

@Zenlaka,
As OP said he is from Phillipines, any chance he is connected to Australia server?
If this is the case, OP should test the IP 103.4.115.248 instead.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.100.1 - 0 712 712 0 5 3123 1
10.248.128.1 - 0 712 712 3 40 3047 4
172.20.18.197 - 2 662 649 4 14 2842 4
172.20.11.38 - 0 712 712 2 7 3046 4
241.1.49.161-rev.convergeict .com - 1 698 694 3 8 2587 5
69.1.49.161-rev.convergeict .com - 1 708 707 4 10 3409 24
134.1.49.161-rev.convergeict .com - 0 712 712 3 8 2983 4
hnk-b2-link.telia .net - 0 712 712 18 24 3204 19
tky-b1-link.telia .net - 0 712 712 75 82 3324 79
las-b21-link.telia .net - 0 711 711 185 190 3104 186
blizzard-ic-348621-las-b21.c.telia .net - 0 711 711 186 195 3215 210
ae1-br02-eqla1.as57976 .net - 0 712 712 200 266 3301 204
be3-pe02-eqla3.as57976 .net - 15 453 387 171 183 3406 171
24.105.30.129 - 13 474 414 171 180 3500 173
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Chiming in to mention that there is an ongoing issue with Converge.

2 Likes

Looks like there’s latency spikes up to 3000 just to your router. If you’re using a wireless connection you might want to try swapping to wired and plug into the router directly.

In addition to the local issues there does seem to be an overall issue going on with Converge ISP in the Philippines recently, as Nicole mentioned. You may want to reach out to them to see if they are aware of anything that might be causing this.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.100.1 - 0 | 206 | 206 | 1 | 1 | 4 | 1 |

| 10.248.128.1 - 0 | 206 | 206 | 3 | 28 | 649 | 4 |

| 172.20.18.197 - 0 | 205 | 205 | 3 | 5 | 47 | 4 |

| 172.20.11.38 - 0 | 205 | 205 | 2 | 3 | 5 | 3 |

| 241.1.49.161-rev.convergeict .com - 0 | 205 | 205 | 3 | 4 | 23 | 4 |

| 13.1.49.161-rev.convergeict .com - 0 | 205 | 205 | 4 | 5 | 22 | 5 |

| 130.1.49.161-rev.convergeict .com - 0 | 205 | 205 | 3 | 4 | 10 | 4 |

| hnk-b2-link.telia .net - 0 | 201 | 201 | 19 | 20 | 26 | 21 |

| sjo-b21-link.telia .net - 1 | 202 | 201 | 189 | 190 | 203 | 190 |

| nyk-bb3-link.telia .net - 4 | 184 | 178 | 246 | 248 | 492 | 247 |

| nyk-b5-link.telia .net - 3 | 190 | 186 | 247 | 249 | 289 | 250 |

| 80.239.132.214 - 1 | 202 | 201 | 231 | 232 | 243 | 231 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| 52.93.135.192 - 0 | 205 | 205 | 366 | 368 | 390 | 369 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| 150.222.70.82 - 0 | 205 | 205 | 371 | 373 | 394 | 372 |

| 52.93.44.79 - 0 | 205 | 205 | 371 | 373 | 393 | 372 |

| 54.240.244.21 - 0 | 205 | 205 | 368 | 369 | 380 | 369 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

It looks like there is some packet loss and latency spikes happening on the route to our servers. This may be causing some issues and in this case, you could try testing another network like a hotspot or test a free VPN to see if it helps route around the problem. You may also want to test another region to see if there’s any change.

3 posts were split to a new topic: FedaykinCL - Latency Issues

“We’ve detected that you’re connecting from Philippines We suggest Logging into the Americas region.”

this is the message when i created my first blizzard account

if I’m lagging in Americas Server im lagging in asia also