Frequent Disconnects

Technical Support
1

i’m getting alot of d/c’s lately…wondering if im alone in this or if my hotspot is the culprit.

thanks

2

Hey there!

We aren’t aware of any server-side issues that would be causing disconnects at the time of this message. If you don’t have another connection/network that you can test with, we’ll want to have you run a ‘WinMTR’ network test while a disconnect occurs in-game. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
  3. Start the test and play the game for at least 15 minutes. Make sure a disconnect occurs while the WinMTR test is running.
  4. After recording data, click Stop then click “export text” and save the WinMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).