Is there a way that we can have any sort of assistance from Blizzard? There is a lot of players having the same issue and no replies from Blizzard as we do already know that issue can’t be fixed by players/customers. Just read that post: Error Code 395002 Can't Load Hero List - #25 by Maskraider-3992
Please Blizzard for the sake of GOD, fix this issue so we can play the game again.