Issue Summary:
After playing Diablo IV for approximately 15–20 minutes, the game consistently crashes with the error message:
“Graphics Initialization Failed”
There are no overheating issues. GPU and CPU temperatures remain within normal operating range during gameplay. No recent hardware or driver changes have been made.
Diagnostics Performed:
Verified GPU driver is up to date.
Verified system meets and exceeds recommended specs.
No thermal throttling detected.
Tested with HWiNFO64 to monitor system health during gameplay.
Findings:
Logs show a sudden drop in GPU utilization and virtual memory usage at the time of the crash.
No signs of GPU or CPU overheating.
Suggests a graphics API failure or resource leak after prolonged runtime.
Request:
Please investigate if this crash is related to a known issue with memory/resource handling or a specific graphics engine error. I can provide full hardware logs upon request.
Ok I was asking because if you were running the new am5 or a 12th or higher Intel CPU. But go over on D4 forum and look at the tech support. It has a topic on this and look at what the last poster did.
There’s a known issue with DLSS and the latest Diablo IV builds. I had to disable DLSS to get it working. It’s especially bad if you’re using overlay software like Overwolf.
Same issue here. Only started with the latest patch, as well as the latest Nvidia driver (the DOOM driver) for me. I rolled my Nvidia driver back, and so far it hasn’t crashed yet. But I have been getting the constant white box with “Graphics Initialization Failed” and sent back to desktop the last few days.
I had the same issue, only after upgrading to Win 11 (on Win 10 it worked fine), crashing to desktop after like 3 hours of gameplay (GPU temps, mem usage, CPU and RAM usage where all in the green).
I turned off DLSS, and lowered most of the settings, and after that it works (I don’t care so much about visuals when I just zoom-zoom over the map). I also have FPS lock to 72 (just coz it’s 50% of my monitor refresh rate), D4 and D3 work fine with a 60 FPS since the underlying engine does calculations at 60Hz.
Specs:
Ryzen 7 7700
2x16 GB Kingston Fury 6000/CL30
3070 ti 8GB on 566.36 driver (last one before 50xx series came out)
Win 11 Pro
I have read that some people had luck with downgrade-ing their Nvidia driver to 561.09, I see you have the latest Nvidia driver, for 3060 series I really wouldn’t recommend it.
Some people are not going like what I have to say. Why do some people are having this problem where others don’t. I have been at this from the early 80"s. One thing I have learn from the start. If it isn’t broke don’t fix it!!!
I don’t update anything unless I’m having a problem. My Video driver is maybe over a year old. My sound driver is the same one from the time I build my computer 6 yrs ago. The Bios is the same one from when I build it.
You can take two computers that are the same. Give one to somebody that will sit there 24/7 and tweaks it. The other one they just run it. Which one do you think is going to have more problems.
It isn’t the computer, it isn’t the game, It sounds like it is the driver that is causing the problem. But the first thing support will tell you. Update your drivers that is the problem. But in this case updating the driver is the problem.
That is the point I’m trying to make here!!! People the big reason we have driver updates because some people are having problems. If your computer is running with no problems. Leave Well Enough Alone.
There was a game people were having problems Anno 1800. If you were running windows 7 no problems. If you were running windows 10 it was crashing all over the place. On windows 10 if you ran a old video driver like 1yr to 1-1/2yr old it ran fine. If you update the driver it started crashing again.
A quick update:
After turning off DLSS, the game has been much more stable. I’ve played for two days now without any freezes or crashes.
Thanks for the help and suggestions!