Diablo 3 Forums

Diablo 3 does not launch, grey screem

Technical Support

Meteorblade-2266 September 18, 2020, 10:58pm 2

DireRaven:

Every time launch the game, a gray screen appears and the screen gets freeze.

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Known Technical Support Issues - [Updated June 21, 2020!] Technical Support

Gray or white flash before Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with past builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Diablo III Workaround Go to the Documents folder. Select the Diablo III folder. Open the D3prefs.txt file using Notepad. Add or Edit the following line. The value should be 1, like so: DisableCh…

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