D3 won't launch

Technical Support
26

Thanks all for the DXDIAG links.

So far it looks like the majority of you are using the latest Nvidia drivers (456.38 or 456.55) and we have seen a couple of different issues across different games with these drivers.

For those of you that are willing to try, lets wipe the drivers using Display Driver Uninstaller and go back to a previous driver (452.06) to see if that gets Diablo 3 to launch.

  1. Download DDU here
    • Click on the first link under “Announcements” titled Display Driver Uninstaller (DDU). Then click the “Official Download Here” link to start the download.
  2. Run the .exe file and extract the contents to the default location. Open the new folder and run the Display Driver Uninstaller.
  3. You will get a pop-up saying it is recommended to reboot in Safe Mode, feel free to ignore this if you are not familiar with how to get into Safe Mode. To start the removal process, click on the Nvidia driver type on the right side first, then click “Clean and restart”
  4. Once the PC restarts, go ahead and download the 452.06 drivers here: Geforce Driver Results | NVIDIA
  5. Run the driver installer and use the default/recommended install steps.

Let us know how that goes!

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