I have not played Diablo 3 in a couple of seasons, but I have kept it updated. I clicked the D3 icon in the Battle Net launcher, and then the Play button. It switched to Launching for a moment, and then back to Play. This repeated several times.
Under the Play button in the launcher it reads:
Region: Americas | Version: 2.7.7.93903
I can launch D2 and D4 without issue.
I have uninstalled and reinstalled D3. I have uninstalled and reinstalled the launcher. I have verified security/firewall settings.
I have updated video drivers
I have rebooted after each reinstall.
I also tried right-clicking the executable directly from the Diablo III folder, and running as Administrator.
In a nutshell, I have already tried all the standard fixes recommended to troubleshoot.
This is specific to D3. Not my computer, my internet connectivity, my operating system, my video drivers, etc.
If that were the case, it would be happening to everyone, or at least a lot of people. Without knowing the cause, you really can’t unilaterally claim what the cause is.
Situations like you are describing are commonly caused by security/permissions conflicts on the system. Even things as simple (and official) as OS updates can corrupt security and permission settings, not to mention updates to any other software on the system. You mention not playing for a while, so there could be a host things that changed your system environment.
Thank you for your reply. I apologize if the tome of my post seemed aggressive in any way. Perhaps my frustration was too high and I should have waited before posting.
When I said this was specific to D3, I meant the standard suggestions would affect too many other applications/games on my system to be reasonable.
I play many games that perform fine with the highest video optimization.
I play many games that require a lot of bandwidth and good latency.
I play many games that are CPU intensive and have a huge memory footprint.
I play many games that require private/public security settings or port allowances.
D2 and D4 both play fine and launch from the same launcher. D4, I would think, has the greater demand for video, bandwidth, things like that than D3, but I could be wrong. Both have the same settings in my Firewall/Security as D3.
I use these two games as examples of why I think it has nothing to do with the launcher itself.
Sure there ‘could’ be a host of things that have changed in my system since the last time I played, but the only thing affected is D3. So, when troubleshooting suggestions ask me to check things that would affect multiple applications, I have to just shake my head.
I am sure you meant well in pointing out the obvious though.
Trying to blow away all evidence of the game and performing a fresh install. I did this once, but I may as well try it again.
Try to delete D3Prefs.txt from (or just rename it to D3Prefs.txt.old, or something so you have a copy around):
\Documents\Diablo III\
folder. It should recreate a new one when you restart. There might be a setting inside that is conflicting with your current state of HW/SW installed on your system.
I always like this one. It isn’t the game it is something else!!!
I have problems with the launcher every day. If I leave the computer go into sleep mode. The launcher doesn’t launch the game. It will just sit there trying to connect. I thought that it was just my computer. But I have almost the same thing on my laptop. The only work around is I have to close the launcher. Not let it run in the back ground.
I know you not going to like this one. But I would uninstall everything even the launcher too. I mean everything even D2 & D4. Yes you have uninstall D3, but there is always something left behind. Because of the other two games & the launcher.
Please try to be contributory with your drivel, Davey. Or at the very least, quote others in context.
Despite being completely unrelated to the thread’s topic, this is actually a situation where your ‘contributions’ would be relevant. Something is wrong with the launcher as it effects those who use the Sleep mode on their systems.
Let see here he is having a problem with launching the game Right??? I have been using the launcher for over 12yrs this didn’t start to happen till this year. With the sleep mode thing.
But wait it has something to with my computer . When it clearly does it on 2 of my computers.
My computer has been going into sleep mode for years. But now it has something to do with the sleep mode.
The thing is he is able to run D2 & D4 with the same launcher. But D3 doesn’t run. That is why I said basically start from new. It seams that the launcher is not see the game in a way. But it knows the game is there. Because it isn’t asking to install or need to find the location of the game.
So if it is any of these than why does everything else run through that launcher???
Are you saying that you’re ‘seeing’ that not being able to launch a game, and the log in issues caused by a computer going to sleep are the same topic? Come on.
But wait, at no point did I say the sleep/login issue was your computer. In fact, I said quite the opposite. The issue here appears to be more that you don’t read before speaking. As if your intentionally cementing yourself in uninformed conclusions. Again, come on.
Something is likely blocking the executable or a function inside it, Davey. That’s one of the features of any security system. Again, and for the last time, if it was exclusively D3…
…but it’s not, so that points somewhere else.
There is no use continuing this if you simply refuse to read and/or understand something that runs counter to your aurguments.
I know this is older thread. But I could see if the problem is on just one computer. But it happening on two computers.
OK you are trying to teach a old dog new tricks. Almost 45 yrs with computers.
If the computer goes into sleep mode. With the app still running and in the taskbar. The next time I go to launch the game. But it will not launch it because now I have two games running. So Blizzard thinks I’m trying to run it on two computers. So it will not let me launch the game. If I click to launch the game again now I have 3 games running. But wait it is my computer that is causing the problem!!! The interface is not seeing that game is already running.
You now the funny part on this it is doing it on two different computers. Plus with two different OS Windows 10 and Windows 11. The Laptop is running widows 11 clean install with everything too. That is a new OS, new interface and new install game.
Plus I always LOVE this ONE!!! But it has something to do with this all the time. Let see here I have been running the same Security software for over 20yrs. But by magic after 12 yrs running the game, MY software now is causing a problem.
Plus one other thing every other gaming interface Steam, Ubisoft, EA, GoG is not having any problem just Battle-net.
It is happening to him and me and on 2 different computers too.
Both yours? That points even more to the system and/or the network due to both being admin’d by you.
Just like above, that’s something specific to the launcher, not D3. And the OP says nothing about system sleep being part of their problem.
You are strangely missing the 20 years of updates to your OS, security software, and the myriad of software installed, etc that changes things, and drastically if we’re talking 20 or even 12 years. Yes, still points your system.
Again, what your describing isn’t what the OP described, stop trying to make them the same. Your two examples do not constitute everyone, or a lot of people. And again like above, it works on the vast, vast majority of systems. Meaning, it’s something unique to the users’ environments.
You attempting to take this thread in circles isn’t going to change that.
My last post had gotten a bit long so I left that out. But, yeah, I was going to mention that OP hadn’t been back in a while so there wasn’t a need for Davey to continue here, especially four months later.
Sorry to the other people on this Topic what is going on here BUT!!!
Sorry but the only reason I reply to this topic. That every time I would come here I would have a #1 in my profile. With you name 1st in the list.
Like I said I could see one computer doing this. But when you have two computers doing it. You really have no clue on how things work!!!
Yes my main computer I could see doing it. But understand that you have a laptop new install of the windows 11. New install of the launcher & new install of the game. Nothing else on the laptop and it does the same thing.
I use two security software Windows Defender & Malwarebytes. Been using them for almost 20 yrs. You know the other part about this I’m a retired Microsoft Partner. I was Partner for 20yrs too.
Plus YES it might not be the same as the OP. But my game will not launch either.
This is like the old catch 22. It is always the person fault and not the gaming software!!!
Plus this is the last time, I’m not even looking at this topic. You can reply but I’ll never read it.
I’m done because like I said you really don’t understand that you can’t have two different computers doing the same thing. But it is my software, security software, or my OS causing the problem WOW!!!
Yes I said I wonldn’t reply, but you know funny part here I had already figure it out months ago. I just put these replies up to see if any body had a fix. We had zero fix here and all the MVP said it was MY COMPUTER really no Clue!!!
It has nothing at all to do with anything to do with my computers. It all has to do with the Launch interface app!!!
1 If you click the Launch Icon it just sit there trying to Connect to Battle-net.
2 If you click the Diablo 3 Icon it will launch the game by passing the interface.
3. If you go to the Battle-net Icon on the Taskbar and click on Diablo 3. It will launch the game by passing the interface again.
4. Now if you click on the Launch Icon it will now connect and the interface is now open.
5. Now if you let the computer go in to sleep mode again. Here we go again no connect. But everything else will connect.
6. The problem is the Interface / Launch Icon is not seeing that Battle-net is still open on the Taskbar. It has nothing to do with my computers. If it did nothing would connect to the game.
Plus MVP did you know there is a support topic on this Problem Too!!!
I have tried everything that it said it would fix the problem. Nothing I did work Nothing!!!
Did you point me to that Topic NO!!! All that came from you was it was my computer causing the Problem!!! Plus you made it out that I was the Bad Guy here. Plus Blaming me on my Knowledge on computers!!! WOW
I just ran though all your steps and I’m sorry, Davey, but I wasn’t able to reproduce your claims. When I wake my system from sleep, it relogs into Battlenet within a few seconds. Everything worked as it should. So, this again points to your environment.
I see you claimed in another thread to have fixed it and are trying to use that as evidence that it’s the launcher, however, that would require you changing the launcher’s source code as the fix, which I’m confident you did not do. Again, pointing to your system.
Let this be the end of this narrative you are trying to push about a broken launcher. If it was the launcher, there would be a mass of reports about it, and there aren’t. Not even this thread is about the issue you are describing.