Constant "There was an Error " CODE 1016

[Angry-11259]

happens every 5-10 minutes. Somteimes 20-30 minutes. Random.
My connection is stable and fine. flushed dnd and still nothing.
All other games are fine.
Have never seen this error since 2012.

[Jambrix]

Hey there,

Error 1016 is a generic disconnection message which can be caused by a lot of different things. If you haven’t already, I’d recommend going through the rest of our Diablo 3 disconnection troubleshooting.

Since this is happening intermittently you may want to get a WinMTR test running in the background while you play, and then post the results once you’ve “captured” a disconnect so we can take a look.

[Angry-11259]

Here it is

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
192.168.0.1	0	575	575	0	0	8	0
No response from host	100	116	0	0	0	0	0
No response from host	100	116	0	0	0	0	0
bmor19-bb-tengige0-3-0-0.spb.corbina. net	0	575	575	13	13	23	18
217.161.65.101	0	575	575	12	14	54	19
ae32-xcr1.att.cw. net	48	200	105	0	108	126	114
ae44-xcr1.att.cw. net	0	575	575	31	32	68	31
ae20-xcr2.nyk.cw. net	0	575	575	107	108	136	107
eqix-ix-ny8.blizzard. com	0	575	575	108	113	225	147
ae1-br01-eqny8.as57976. net	0	575	575	180	184	292	215
et-0-0-2-br02-eqch2.as57976. net	0	575	575	177	182	293	184
et-0-0-29-br01-eqch2.as57976. net	0	575	575	178	182	278	178
137.221.65.132	0	575	575	178	182	290	178
et-0-0-2-br01-eqla1.as57976. net	0	575	575	180	188	283	181
be1-pe01-eqla1.as57976. net	0	576	576	177	178	186	178
24.105.30.129	0	575	575	180	180	190	180

[Meteorblade-2266]

Hop six - ae32-xcr1.att.cw.net - has 48% packet loss.

A quick WHOIS lookup for that…
http://whois.domaintools.com/cw.net
…shows this as belonging to Vodaphone in Frankfurt.

Seems a call to your ISP is in order, show them this trace.

[Angry-11259]

So this is purely my ISPs problem and not battle.net server routing ?

[Meteorblade-2266]

One of your ISP’s network nodes is dropping 48% of packets.
That’s definitely your ISP’s problem, not Blizzard’s.

[Maskraider-3992]

@Angry,

@Meteorblade-2266

One of your ISP’s network nodes is dropping 48% of packets.
That’s definitely your ISP’s problem, not Blizzard’s.

Only one hop had data lost; the following hops had no lost. Not necessary a problem.

However, I can’t find any issue at server end too. The latency was stable at 180-190 ms at the server end.

Make sure you run WinMTR test while you are experiencing disconnection.

If you doubt, you may contact your ISP for clarification.

[Angry-11259]

Thanx i will contant ISP. Frankfurt definitely is weird, i also noticed huge lags in Frankfurt’s Path of Exile server as well. So there is some kind of weird problem.
I am not the only one who has 1016 error though. One of my friend from EUR also disconnects all the time.