I do understand your point on what you said. Personally, I don’t mind the game to be online only. However, that kind of issue we are encountering wouldn’t have happened if this game wouldn’t be online only. Of course, we all know that Diablo 3 will remain online only until the end of it’s life cycle. I would say that error occured in the past and it has been resolved by Blizzard so why is this happening again so I don’t get it.
You can read that thread via this link. Error Code 395002 Can't Load Hero List - #25 by Maskraider-3992
Moreover, that’s even an argument that proves that this issue should be fixed sooner than later because this happened in the past anyway so unless that they don’t know how to save past troubleshooting tickets, it’s reasonable to think that they should solve this really soon.
Thank you for your reply.