Can't stay connected

Dubaigai-1171 · July 25, 2021, 8:32pm

I can’t even finish a single rift without losing connection. Please help. This is all after the patch

Jambrix · July 25, 2021, 11:35pm

Hey there,

Disconnections while playing can be caused by many different things. If the general troubleshooting isn’t helping I’d recommend running a WinMTR test so we can take a look at what the connection is doing along the path to the server.

Download WinMTR

Right-click on the downloaded .zip folder and select “Extract All”, to extract the files to a new folder.

Open the new folder that was created, then open the WinMTR_x64 folder.

Right-click on the WinMTR application and select “Run as administrator”.

Type the IP address 24.105.30.129 in the “Host” field.

Click on “Start” and then launch the game. Allow the test to run for at least 10 minutes. Click on “Stop” when you’re done playing after you have experienced the latency or connection issue.

Click on “Copy Text to Clipboard”, paste the results here, then highlight everything and hit the </> button in the posting section so it will allow links.

Murzerker-1900 · July 26, 2021, 5:45am

I am having tons of disconnects as well. No FMOD issues I can see, but here is my D3error log, and the WinMTR info.

This was one short session, from entering aqueducts, until the disconnect

2021.07.25 21:31:42.174856400	Initializing client world a2dun_Aqd_Special_B_Level01...
2021.07.25 21:31:42.174992500	Enabling loading screen for 4, 4
2021.07.25 21:31:42.176486000	Disposing UI for World
2021.07.25 21:31:42.180781500	Disabling loading screen for 1, 4
2021.07.25 21:31:42.286165900	Disabling loading screen for 2, 4
2021.07.25 21:31:42.286330600	Disabling loading screen for 4, 0
2021.07.25 21:31:42.330550000	FMOD sound ready after 3 ms
2021.07.25 21:33:27.835322800	[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1
2021.07.25 21:34:19.656402000	Enabling loading screen for 4, 4
2021.07.25 21:34:19.659391500	Disposing UI for World
2021.07.25 21:34:19.663871800	Disabling loading screen for 1, 4
2021.07.25 21:34:19.702423600	Disabling loading screen for 2, 4
2021.07.25 21:34:19.702566500	Disabling loading screen for 4, 0
2021.07.25 21:35:19.170914000	Received pong with old sequence!
2021.07.25 21:35:31.046690800	Enabling loading screen for 4, 4
2021.07.25 21:35:31.051122900	Disposing UI for World
2021.07.25 21:35:31.062835500	Disabling loading screen for 1, 4
2021.07.25 21:35:31.068710000	Disabling loading screen for 2, 4
2021.07.25 21:35:31.068825000	Disabling loading screen for 4, 0
2021.07.25 21:35:31.109869300	FMOD sound ready after 3 ms
2021.07.25 21:35:32.849054500	[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1
2021.07.25 21:37:27.856289000	[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1
2021.07.25 21:39:32.915918800	[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1
2021.07.25 21:40:26.017010100	recv() failed: Connection reset.
2021.07.25 21:40:26.017197300	ClientSocket Disconnect
2021.07.25 21:40:26.017361400	UIStartup_ClientDisconnected msg=The game connection has been lost: your client has been disconnected from the server.
2021.07.25 21:40:26.017582200	Disabling loading screen for 31, 0
2021.07.25 21:40:26.017707900	>>> Hodor ===== Battle.net SetD3GameServerDisconnected (expected=0) ===== The game connection has been lost: your client has been disconnected from the server.
2021.07.25 21:40:26.017841200	>>> Hodor ---------------- ModalNotificationManager::SetOkNotification: The game connection has been lost: your client has been disconnected from the server.
2021.07.25 21:40:31.022924900	[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1
2021.07.25 21:40:35.701247500	GameDisposeGames()
2021.07.25 21:40:35.701493300	ENDING GAME


WinMTR

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                   modem.centurylink.net -    0 | 2588 | 2588 |    0 |    0 |   37 |    0 |
|              71-38-0-254.lsv2.qwest.net -    1 | 2551 | 2541 |   33 |   36 |   82 |   34 |
|                lsv2-agw1.inet.qwest.net -    1 | 2547 | 2536 |   33 |   36 |  350 |   35 |
|                             4.68.144.90 -    1 | 2550 | 2540 |   33 |   37 |   99 |   35 |
|                   No response from host -  100 |  521 |    0 |    0 |    0 |    0 |    0 |
| BLIZZARD-EN.ear3.LosAngeles1.Level3.net -    1 | 2540 | 2527 |   38 |   46 |  152 |   66 |
|              ae1-br02-eqla1.as57976.net -    1 | 2538 | 2525 |   38 |   57 | 1862 |   40 |
|                           137.221.68.87 -    1 | 2547 | 2536 |   38 |   43 |  147 |   42 |
|        lax-eqla1-ia-bons-02.as57976.net -    1 | 2543 | 2531 |   39 |   42 |  174 |   43 |
|                           24.105.30.129 -    1 | 2551 | 2541 |   39 |   42 |  198 |   42 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


IP Address Lookup for 24.105.30.129 in , United Stateshttps://whatismyipaddress.com › IP Details Sample
Location: United States - 24.105.30.129 is a likley static assigned Cable/DSL IP address allocated to Blizzard Entertainment, Inc.

Here is another crash I just had. There is def an issue here with this connection reset going on. If it’s my end I’d like to know so I can look into fixing, otherwise I hope this helps figure out the issue.

|2021.07.26 08:04:48.377865900|Initializing client world x1_Catacombs_Level02...|
|---|---|
|2021.07.26 08:04:48.378182600|Enabling loading screen for 4, 4|
|2021.07.26 08:04:48.381734300|Disposing UI for World|
|2021.07.26 08:04:48.460515800|Disabling loading screen for 1, 4|
|2021.07.26 08:04:48.843287600|Disabling loading screen for 2, 4|
|2021.07.26 08:04:48.843447400|Disabling loading screen for 4, 0|
|2021.07.26 08:05:01.147247000|[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1|
|2021.07.26 08:05:02.325523300|********** Main-thread blocking-read outside of loading screen:|
||Frame: 248697 - Blocking read: 36.98 ms (thread: 0)|
|2021.07.26 08:05:19.897275000|FMOD sound ready after 3 ms|
|2021.07.26 08:06:34.147262000|FMOD sound ready after 3 ms|
|2021.07.26 08:06:56.176751700|[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1|
|2021.07.26 08:06:58.116921000|********** Main-thread blocking-read outside of loading screen:|
||Frame: 257051 - Blocking read: 38.18 ms (thread: 0)|
|2021.07.26 08:06:58.123719700|********** Main-thread blocking-read outside of loading screen:|
||Frame: 257051 - Blocking read: 6.44 ms (thread: 0)|
|2021.07.26 08:06:58.163144400|********** Main-thread blocking-read outside of loading screen:|
||Frame: 257051 - Blocking read: 6.61 ms (thread: 0)|
|2021.07.26 08:08:47.846330600|********** Main-thread blocking-read outside of loading screen:|
||Frame: 264776 - Blocking read: 37.00 ms (thread: 0)|
|2021.07.26 08:08:56.187407900|[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1|
|2021.07.26 08:10:25.097218100|recv() failed: Connection reset.|
|2021.07.26 08:10:25.097400400|ClientSocket Disconnect|
|2021.07.26 08:10:25.097551200|UIStartup_ClientDisconnected msg=The game connection has been lost: your client has been disconnected from the server.|
|2021.07.26 08:10:25.097789600|Disabling loading screen for 31, 0|
|2021.07.26 08:10:25.097898500|>>> Hodor ===== Battle.net SetD3GameServerDisconnected (expected=0) ===== The game connection has been lost: your client has been disconnected from the server.|
|2021.07.26 08:10:25.098011600|>>> Hodor ---------------- ModalNotificationManager::SetOkNotification: The game connection has been lost: your client has been disconnected from the server.|
|2021.07.26 08:10:28.807605300|GameDisposeGames()|
|2021.07.26 08:10:28.807800700|ENDING GAME|

thejudd88-1689 · July 26, 2021, 5:23pm

I’m having the same issue.

Win10 fully up to date, nvidia drivers just reinstalled (clean install). uninstalled and reinstalled d3. any suggestions?

i9-9900k
32gb ram
3070 gpu

winmtr below

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  358 |  358 |    0 |    2 |   18 |    2 |
|        142-254-147-053.inf.spectrum.com -    1 |  355 |  354 |    8 |   13 |   75 |    9 |
|                             74.128.6.61 -    1 |  347 |  344 |    9 |   14 |   39 |   14 |
|         be47.lsvmkyzo01r.midwest.rr.com -    1 |  347 |  344 |   12 |   22 |   52 |   21 |
|         be24.clmkohpe01r.midwest.rr.com -    1 |  355 |  354 |   21 |   30 |   54 |   29 |
|                           107.14.17.252 -    1 |  354 |  353 |   28 |   35 |   57 |   35 |
|bu-ether11.chcgildt87w-bcr00.tbone.rr.com -    1 |  348 |  345 |   29 |   37 |  103 |   34 |
|         209-18-43-61.dfw10.tbone.rr.com -    1 |  350 |  348 |   30 |   37 |   83 |   36 |
|                            24.30.201.81 -    1 |  350 |  348 |   30 |   38 |   87 |   35 |
|              ae1-br02-eqch2.as57976.net -   20 |  133 |  107 |  341 | 2112 | 4943 | 2625 |
|         et-0-0-3-br02-eqla1.as57976.net -    1 |  355 |  354 |   76 |   91 |  308 |   82 |
|              be3-pe02-eqla3.as57976.net -    1 |  351 |  349 |   76 |   84 |  212 |  190 |
|                           24.105.30.129 -    1 |  350 |  348 |   76 |   82 |  110 |   78 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Jambrix · July 26, 2021, 11:10pm

Both of these WinMTR results show packet loss occurring between the router and internet provider’s network. Although 1% packet loss may not seem like much, it can result in disconnections when the game requires a stable connection between client and server.

The connection looks good between PC and router/modem, so you may want to reach out to the ISP to see if they can see why the packet loss is occurring on the second “hop” there. If things are working perfectly you want to see the same # of packets sent to each of the devices on the way to the server. So if 358 packets are sent to your router, you should see 358 packets sent to each of the hops all the way down.

Murzerker-1900 · July 27, 2021, 1:09am

So you think the 1% packet loss is the problem, even though this Blizz server on all my reports, and thejudd88’s report shows some serious latency issues, and larger packet loss?

ae1-br02-eqch2.as57976.net seems like the real culprit here.

Uldrision · July 27, 2021, 4:19pm

85 posts were split to a new topic: D3 Character list and connection issues 7/27

Tbone-12618 · July 27, 2021, 4:20pm

LMAO - Blizz just merged the other thread with this one wow… Shake my head…

Blizzard hurry up and fix this issue we’ve been waiting almost 30 minutes and all you’re doing is “looking into it” now? You should have it fixed by now.

Uldrision · July 27, 2021, 4:22pm

For connection issues on 7/17 refer to this thread.

Zendiablo-1939 · July 27, 2021, 1:16pm

Just so you know what your in for trying to get your ISP to fix the packet loss issue at one of their relay points: I had this issue of packet loss a few years ago with Comcast. I provide the report showing the packet loss and at what location, the tech support person still wanted me to reset my router and do all the stupid stuff that has nothing to do with the problem. I had to insist on them escalating it to tier two…which they finally did. one week later…still not fixed. I had to recontact them and get them to look at previous report to them…and finally a few days later it was fixed and the promise that they would contact me and let me know it was fixed was never kept. so I am saying it could take an extensive period of time to get this fixed… good luck.

Murzerker-1900 · July 28, 2021, 9:31pm

Since the servers crashes the other day, I have had zero disconnects. Some serious lag from huge AoE blasts, but that’s expected. May not seem like much, but I was disconnecting several times per hour; usually while doing my last bounty of a run. So looks like it was a Blizz server issue.

Hope everyone else is playing smoothly as well.

MsFortifier-1848 · October 23, 2023, 7:02pm

I was in the middle of Battling Lilith twice and then it kicked me out due to client disconnecting from server issues. Then today, im in a dungeon and again, im booted for the same issue. I am done! Back to Gears4, more reliable!!!

Note: I have optic fiber 1000 speed connection, with 0 packet loss …

Boubou-1741 · October 23, 2023, 7:27pm

Hi:

You’re replying to a topic from July 2021… more than 2 years ago. Don’t. If you cannot find a recent topic, start a new one.
This forum is for technical assistance on Diablo III… there are no Lilith in Diablo III. So I’m guessing you’re playing Diablo IV. This is the wrong forum for Diablo IV. You will want to go here:

TynieSpurs-1225 · October 23, 2023, 11:42pm

My husband and I have the same problem since the most recent update patch. He has had to hard boot his PC multiple times. I was lucky enough to still be able to access my start menu to restart.