Thats a moot point. The punishment system does not include full on game ban. If this is a bug causing harsher punishment according to their guidelines then it needs to be priority.
Its harsh and unfair punishment exceeding their own policy.
Still waiting to hear is there is actually a fix being worked on? This is a long time known bug and should be fixed.
See the Bliz Tracker to see how often they respond to bug reports:
https://us.forums.blizzard.com/en/d3/g/blizzard-tracker/activity/posts?category_id=23
You may be waiting for a few years.
You won’t get a response. It’s a known issue. It’s not a high priority…
While it is theoretically possible for us to unmute players which might work around this, we’re not in the practice of reversing these kinds of account actions for this sort of reason. Regardless of this unexpected behavior, the accounts which have been muted were muted for a reason. If you have an extended duration suspension, a user of your account must have broken our terms of use several times. As such, the account actions will stand until they expire.
2 Likes
Good im going to keep bumping this thread until its fixed. Its unacceptable to keep players from playing a game for this long. Its a known issue for over 8 months
See: How to Write a Good Bug Report - #3
- If you do not get a blue response, please DO NOT bump posts. We will ignore and possibly delete any post that simply says “Bump” or demands a response from a Blizzard poster.
3 Likes
No posts in this thread simply say bump. Thanks for the bump though
ETA also i dont see where i demanded a response from blizzard. Thanks again.
Blizzard is aware of the bug and has been since October 2019. They have stated they will not reverse the penalty due to the bug. It will stand, even though the lack of access to D3 is not intended.
The policy until 2016 was to completely suspend players from the game if they violated any rules. Period. Silence was added to soften the punishment such that it only removed social functions, not access to the solo games. This bug has revered the punishment to the older system when dealing with D3.
The bug impacts people who are silenced in ANY Blizzard game. You will have to wait out your silence or appeal if you feel it was not an earned silence.
Bumping over and over will eventually be considered spam. It won’t change the excellent advice you were given.
Nobody likes that you can’t make a game due to your current account action, but people have been honest with you about the current status.
3 Likes
oh hey thanks for the reply! Dont see any bumping Just replies.
I would argue that blizzard has not be honest though. Ive put in multiple ticket and it appears it is a well known bug with no intention to be fixed. Cant say im surprised, D3 isnt their cash cow. (ie. kind of feels like they dont care a whole lot.)
It is a known bug, but it does not impact many so is not well known, especially by the ticket folks.
They have not said they refuse to fix it. It has not happened yet, but there is also a pandemic.
It should be illegal for this to not be top priority. We paid for this game and Blizzard had us read a code of conduct, whether squelched or not, the code of conduct and policies DO NOT state that anyone will be banned from playing simply because they were muted or squelched by Blizzard. As such, this can be taken to courts if Blizzard doesn’t fix this now because potentially thousands of people are being unfairly punished and that is no different than Blizzard simply taking their money.
A Pandemic? That makes no difference. This is a bug, it does not require people to be working close to each other. Furthermore, the “pandemic” does not stop Blizzard from working that’s inane to even suggest.
Also, this bug has been around since months before coronavirus was a problem. No need to make up excuses. It doesn’t matter if the policy was different before 2016 – So you’re saying they’ve had 4 years to fix this then.
It is not illegal. Fun fact is they can remove you from their games for any reason they want, and you agreed to that. The punishment for language was game suspension/ban until 2016 when the Silence penalty started - which is milder. They can STILL suspend or ban people for language if they want, and they DO! Sometimes a silence is just not enough.
If they did not get sued then for suspending people, and don’t get sued for it now, I don’t think you are going to have much luck.
Feel free to try to get a lawyer to help you if you want though.
Yes, it started in October 2019.
There was nothing to fix until October 2019.
Hopefully your Silence is not too long.
P.S. You can edit your own post if you have something to add instead of making repeated separate replies to continue your thoughts.
3 Likes
No Covid was not a problem/pandemic until March. Stop lying please
You might want to have another read of that End User License Agreement…
License Limitations . Blizzard may suspend or terminate your license to use the Platform, or parts, components and/or single features thereof, if you violate, or assist others in violating, the license limitations set forth below. You agree that you will not, in whole or in part or under any circumstances, do the following:
Disruption / Harassment : Engage in any conduct disrupting or diminishing the game experience for other players, or disrupt operation of Blizzard’s Platform in any way, including:
Harassment, “griefing,” abusive behavior or chat, conduct intended to unreasonably undermine or disrupt the Game experiences of others, deliberate inactivity or disconnecting, and/or any other activity which violates Blizzard’s Code of Conduct or In-Game Policies.
So, yeah, they absolutely have the right to suspend, or revoke, your access to the service for chat transgressions.
1 Like
I am aware they have the right I never said that they didn’t??? Stop acting like I did.
The thing is, this is not what is happening. They are NOT suspending us, this is a bug not a suspension. Stop defending the bug?
I never said it was. I said the bug started in October 2019. That is factual. No, they did not fix it during that time period.
No, it does not impact many people. Only people who are silenced - and really only those with long silences which is rare.
1 Like
So they have had 8 months to fix it just like I said. Stop defending this
Which means you think they shouldn’t be allowed to do it…
Even though the EULA says they can, and you agreed to it…
So, you know that they’re allowed to do it…
I’m not defending the bug. They should absolutely fix the bug. What is being pointed out is that they could (and used to) suspend people’s accounts in the past. The silence penalty was intended to be a halfway house, i.e. it should stop you chatting without stopping you playing. The bug is incorrectly making it so it’s a suspension again.
That doesn’t alter the fact that the only people being affected by this are people that were reported for chat transgressions and a GM reviewed what they said and agreed that they deserved a penalty.
2 Likes