Cant do rollback

[frenkjay-2104]

I am trying to do ROLLBACK for the first time . I have lost every heroes and quest progress .
Played many hours to get max level with different heroes passed every quest.
This is nightmare to me ! I am stuck to bed after hospital and when i saw this , it make me crazy , because i only play DIABLO games all my life. PLEASE HELP ME OUT !

[Meteorblade-2266]

@frenkjay-2104

I have lost every heroes and quest progress

US Server Career Page - 2 level 1 heroes
EU Server Career Page - 1 level 70 hero, 1 level 44 hero

So…

@Dragonmaster-1816

17) Help, My Characters are Missing
Make sure you are in the correct region where your characters are. In the launcher there is an option to choose what region you want to play in. Characters are only part of the region they are created in (A Europe Character will only be in the Europe region, not in the NA region).

[frenkjay-2104]

Hey Meteorblade !!!
Thank you very much for helping me out !!!
I have tried to change region in first time when i was searching to resolve this issue over the internet , but nothing . Tried to ROLLBACK , again nothing.
Now after you reply to my post , tried again to euro region and my game is back!
I have no words to thank you …

[Dhsone163-1812]

I’m trying to request the rollback to the last option that appears in the image (1/14/2022 - 12 Heroes - 36,336,599,386 Gold - 0 Match), but this error appears (Could not revert. Please try again later.), I tested this morning, this afternoon and now this evening, I’ve been trying since 01/15/22 and in all attempts the same error appeared, my region is the Americas and I’m selecting it.
thank you for the attention