I know there have been similar posts to this in the past, but starting a new thread to hopefully get some eyes on the issue by someone from Blizzard who can help us. There are other people having the same issue as me.
On Oct. 3rd my game crashed when I tried to quit out to the main menu and ever since then when I try to log into the Americas server it gets stuck on the “Retrieving Hero List” step of the authentication/log-in process and I receive the folllowing error message "There was an error loading the hero. Please try again. (Code 395002)
This is only an issue with the Americas server, I can load the game fine on both the Europe and Asia server and create/play characters. But this isn’t really helpful because all my characters are on the Americas server. Any help would be greatly appreciated, thanks!!!
Link to my original comment with others replying saying they are having the same issue: Can't login Error 395002 - #12 by Leperchaun-1410
It seams there is a lot of problem out there. I had one Saturday on a invite request. I had played with one of my friends. He had sent me a invite. I join his game and help him out. Then after I got to where he needed to be I left the game.
Then the next day I came back on to play. The invite pop up again. I look to see if he was on NO. I cancel it and it pop back up again. Then I tried to join and it said the game it is not available. Then I let sit to time ran out. It would restart again. This when on for awhile.
I tried to block him didn’t help and even de-friended him. That didn’t do anything and even close the game out and even close out on the task bar. Came back in the game still there. Over time it did stop popping up. The seams the game is getting more broke over time.
A lot time I just live with the crap. But you are between a rock and hard place and that sucks. I would try support ticket. Because if a green MVP person doesn’t see this you might be waiting a long time. GOOD LUCK!!!
This game is broke. Now we can’t get the credit for killing Azmodan in 30 sec. Both my grand daughter and I can’t get it. We tried every level from T13 to T16 nothing. Have restarted the game that doesn’t help. My BigRed account got it and on the same computer as my Davey account. My grand daughter is on her computer.
Please fix as soon as possible on the Americas server. I am also experiencing same error message and problem.
I did get a response from GM Aleoranth for my ticket today. If they’re reading this, Aleoranth I still can’t play.
They did appear to acknowledge a small percentage of players are experiencing this issue. Then asked me to do the whole “repair and scan”, “Delete folders” etc strategy, which doesn’t work. Mentioned if that doesnt’ work, to hold tight while the “Team” investigates. Since Saturday, my assumption has been they’re going to wait for the Wednesday maintenance and hope that fixes things; don’t really believe anyone is left to look into anything.
TLDR: Told by Blizzard to sit and wait if basic troubleshooting doesn’t work.
Thanks for the update, yeah I’ve kinda had my fingers crossed that server maintenance tomorrow will get our characters “unstuck”. I think the server believes we are still logged in and that’s why it won’t let us log in again. Right before this started happening on Saturday I was having issues connecting to the server and it kept saying I was in queue and then the game crashed and haven’t been able to get in since.