Caldesaan's Despair is not working for seasonal /non seasona

Caldesaan’s Despair is not working for seasonal /non seasonal players. Is this a glitch?

? Been OK, for me, what are you playing on? (I’m PC)

Common user error is trying to augment an item that isn’t ancient.


You should explain exactly what your problem is because Caldessan’s certainly is working for the rest of us.
I see that many of your characters have Augmented gear. When did this start and what was happening at the time?


Your gems need to be flawless royal (max upgrade). Maybe that’s the case. Also, you cannot use flawless royal diamonds. It has to be one of the other 4 colours (amethyst, emerald, ruby, topaz).