Bug when deleting and creating heroes

About Diablo 3 - Date 02/08/2025.
I prepared a hero for deletion (I transferred everything he had to my chest).
Once completely empty, I deleted this hero, who was out of season. When I tried to recreate him within the season, the game told me that I no longer had space to create a new hero.
I would like to know how many maximum spaces for creating heroes I have.
I have Diablo 3 with the expansions: Reaper of Souls and Rise of the Necromancer.
I also made a recent purchase:
Date: 01/08/2024
Bought: Diablo® Collection Upgrade
Order Number: 952519876
I would like to know how many hero slots I should have at the moment. Because at the moment, I have 18 spaces being used, and none left.
I understand that if I deleted a hero, I had room to have him in my game. If you want, you can check this operation in my account logs. If available.
So, I should have some space left over to create another hero.
And I would also like to know what additional content the Diablo® Collection Upgrade brought to my account. Well, I was unable to access this information in the store, in my purchase history.
And please improve this support system. Deploy a phone or WhatsApp.
Because whenever I need support, I feel like I have to go through a maze to get it.

D3:RoS - Maximum Character Slots

Product
Slots
Diablo III
=
10
Reaper of Souls
=
+ 2
Upgrade to RoS Deluxe Edition
=
+ 3
Rise of the Necromancer
=
+̲ ̲2̲
Total current
=
  17

Seems like the actual Bug is you having 18 character slots. No wonder the game says you have no room.
17 slots should be Max.

1 Like

Hello all:

There is another player who has a similar problem… he had 16 heroes, deleted 2 heroes so far (he’s down to 14 according to his profile) and still cannot create a new hero… he says that he has eternal collection… but didn’t say if he bought RoS Digital Deluxe version.

His topic is located here:

Just wondering aloud if the Season 33 blip has anything to do with this.

:man_shrugging: