The EU armory pages are once more unavailable, see https://us.forums.blizzard.com/en/d3/t/armory-profiles-broken-again/24753/20
Please fix and once again I have to ask whether changes have been rolled out to the web servers without having been tested?
Or is it due to networking problems?
In any case please hire someone who knows what he/she’s doing. The current team does not seem to be up to the task.
Things like this can happen once or twice, but then the lesson should have been learned!
The current situation is simply unacceptable.
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Indeed. My saved favourite points to…
https://eu.diablo3.com/en-us/profile/Meteorblade-2266/hero/80892263
Then tried…
https://eu.diablo3.blizzard.com/en-us/profile/Meteorblade-2266/hero/80892263
Which re-directs to…
https://diablo3.blizzard.com/en-us/profile/Meteorblade-2266/hero/80892263
None of which work currently, all giving the “Profile unavailable” message. The underlying data is there, as it shows just fine if I import a hero into d3planner. It’s just Blizzard’s armoury site that’s broken (again).
As I reported in the old thread (link above):
If I assume that this is a three layer web application, the middle layer seems to be problematic again.
Mostly I get Profile unavailable, sometimes I get some of my heroes listed but not all of them, and elite kills count is sometimes wrong, sometimes correct.
Well, I should additionally mention that I try to load the web profile for my main account Barahir-2600.
https://eu.diablo3.com/en-us/profile/Barahir-2600/career
On second thought: maybe there is some kind of a load balancer involved and this may redirect to a broken server.
One additional question: don’t you have monitoring systems that alert the server operators of potential/existing problems so that you can act before we players report issues to you? This is kind of embarassing for a company like B.
Just my $0.02
It sounds like a “change request” (push changes from test to prod) flubbed up prod. I doubt a Monitoring Systems will catch the fluber (until its been updated too)
Whatever it is, (and I don’t really care which exact problem): the lesson should have been learned long ago.
This is at least the 3rd time in the last few weeks that the profile pages are unavailable.
I just don’t get my head around why they let this same problem keep reappearing time and time again.
There seems to be something massively wrong with process management in addition to technical problems.
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This can occur when there are too mamy cogs in the system.
It really does sound like they are trying to apply changes in Prod (but didn’t have all the Ts crossed and Is properly dotted)
I would Make sure the info is in Tech Support. (Also)
Hi,
after a few months, where the profiles worked, the problem reared its ugly head again:
EU Profile pages unavailable, at least intermittently. Sometimes I get the page “Profile unavailable”, sometimes I even get an error: 504: Gateway - timeout.
Can you please fix / reboot the servers/services that deliver the data to be displayed in the profile pages?
Thank you!
I do not understand, why it is still us players that need to tell B. that the problem exists. This has been going on for a few days now without any action taken by B.
These systems should be monitored and any problems resolved proactively, before we players, your customers, even notice it.
These are called server logs.
All servers send logs out to be read.
They are listed by importance by the nock’s that maintain servers.
They will get emails in prioritized folders to read of problems.
It is one thing for the info to get to engineers and another for a fix to be made.
I work in IT myself. So, thank you, but I do know that servers can be monitored by reading logs or other means (e.g. centralized monitoring with systems like Nagios or MS Operations Manager).
They should definitely make use of such systems to be alerted to problems. At least that’s what I’d do…
edit (May, 19th):
Problem has been resolved … at least for now. We will have to wait and see if and when it comes back.
1 Like