9 hours without an update?

General Discussion
1

So its been over 9 hours since the last update about the season ending issue. It started with Asia, then EU, and now NA. Where is the communication?

4 Likes
2

Did you really need to start another thread on this?

5 Likes
3

Why not…heh Seemed fun at the time…

1 Like
4

Would you like them to interrupt the process every hour to ask the techs for an estimate they can’t give so they can post a “we have no further information” message?

5

How about something like: “We are working on the issue and have currently rescheduled the end of S21 for 11/9 at the same times scheduled for 11/8. If we are unable to resolve the issue prior to those times, we will provide another update. You can safely continue to play S21 content until this time”.

3 Likes
6

You sound surprised.

7

Not really surprised… Just been a messed up day and then this crap…heh Was looking forward to play NS with high Para and stuff

1 Like
8

Which is why you did not get it.

9

Heh… so true. Damn Blizz had to rain on my parade…

1 Like
10

As an engineer, I would just love to know why they cant get this right… and apparently the 2nd season in a row. Its not like they dont know literally months in advance that they will have to do this. So make whatever technical preparations you need.
And if they know they cant do it for some reason, then just extend the season by a day or two. Keeping people guessing is a really crappy way of doing this.

6 Likes
11

It isn’t even that complicated. If it’s a technical issue, then tell us. One of the trillion 1s thought it was a 0 and you have to fix it. That’s fine. Know what’s not fine? Silence.

Some of the fixes are complex, and require some difficult troubleshooting. Some do not. Changing a decimal point within a damage range calculation? That’s firmly seated within “not” territory. Terminating the Season? I’ve never done it, so I don’t know. But it seems like it’s pretty much a 1 or 0 type situation, doesn’t it?

Either the season is on or it isn’t? Yes? No?

4 Likes
12

I want to give them the benefit of the doubt and say that maybe merging your exp, gold, etc and mailing the items for hundreds of thousands of users is a little more complex. But fine, whatever… Just reschedule it and tell us not to expect it today.

2 Likes
13

That would be the thing to do: Tell us it’s taking longer than expected.

Whether it’s on-time or not, that is the simple decency we’re expecting.

3 Likes
14

I guess they did tell us it is taking longer than expected and they are aware of the issues. Things we have not heard include:

1.) Any decision about a planned delay (e.g. will the season end at whatever random time the ‘techs’ resolve the issue, or is it being rescheduled?).
2.) Is the team actively working it, or was overtime denied and the team will start looking at the problem during normal business hours tomorrow?
3.) Are there any anticipated issues with continuing to ‘enjoy’ S21 content until the season ends?
4.) Are there any anticipated delays to the patch or start of S22 as a result of this issue?

Lots of other questions. . . consider adding them for the community manager to think about answering :slight_smile:

2 Likes
15

everything seems to be postponed to 12/11… Ultime notizie - Assistenza Blizzard

16

waiting bluepost…

17

I assume @FilthieRich clocked out many hours ago and we won’t see an update until “tomorrow” or later.

18

I think this just means there will be a maintenance or patch on 12 November. It does not mean the S21 end is postponed till then.

19

Removed by me due to containing duff / incorrect information.
Carry on, nothing to see here. As you were.

20

Technically November 12th is a Thursday, not a Tuesday :wink:

1 Like