You have not been online in the last 30 days

I started receiving this message 2 days ago; I ahve been unable to find a fix.
I opened a ticket and was told to check my connections.
I had already done that, but followed every step again anyways; no help.
I have read through all possible forum posts related to this issue (most were unanswered) and was unable to find anything that helps.

I was playing the game for months without any issue on my PC.
I install and play the game on my PS4 and have not been able to play on my PC since.
From my perspective, I gave you more money and you have taken something away from me.

I would like a solution to this issue soon or what is the point of me having the game. A refund would be deserved for the time I have wasted and for paying for the game on 2 different platforms.

I truly hope I get a response and some help with this.

I have the same problem. Terrible planning on Blizzard to code in a catch-22 that locks the game. Bilzzard is never getting money from me again after this disaster.

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Same. None of the suggested solutions work for me, and when I try to log the issue with tech support, I get an error message telling me that I can’t submit the issue. I’m basically done with Blizzard at this point.

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Howdy!

In most cases we have found this issue to be related to the order not being completed yet, for example if you just purchased the game. Double check the order status is completed under your Transaction History.

After that this can be multiple issues either the Battle.net Desktop app cache is corrupted not seeing you have access to the game or can’t be updated properly due to a unstable connection issue. I would recommend to ensure the following steps have been completed. Given SamHa11 you couldn’t connect to our site which is currently up and running with out issues this is for sure likely a connection issue:

  1. Shut down the PC. Power Cycle the home network’s modem and router to refresh the connection to all devices on the network and to the Internet Service Provider. Steps on how to do this can be found here: Power Cycling Your Network Devices - Blizzard Support

  2. Once the network is back online, turn back on the PC. Flush the DNS cache using the commands here: IP Release, Renew, and Flush DNS - Blizzard Support

  3. Close the Battle.net Desktop app. Press (Windows key + R) type in: %ProgramData%
    Press the Enter key. Within the folder that appears delete both the Battle.net and Blizzard Entertainment folders.

Now run the Battle.net Desktop app and login. Your Battle.net Desktop app under the Diablo II: Resurrected section may say “Install” instead of play after doing these steps, select: Locate this Game and select the Diablo II: Resurrected folder, the client should update to play then retest.

If the issue continues from here you may wish to go deeper into connection troubleshooting following the steps listed Here. Then run a 10-minute WinMTR to host IP: us.patch.battle.net Copy the text to clipboard after 10 minutes and post the data back here for review.

Thank you.

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