Basically, Neo-Buzzard manipulated you through nostalgia, and you bought an unfinished product in good faith. Lots of false advertisement was going on. To your dismay, yet again, Neo-Buzzard failed to deliver even the basic features that existed two decades prior, let alone deliver on the promises made in their video-advertisements or even those basic statements still on the D2R landing page.
Ban spam? They didn’t even finish the basic chat functionality.
BTW, I’m still Unable to Ignore these or any other accounts which both run MF bots and spam RMT websites into the Lobby and Trade chats. Many have been doing so since before Ladder Season 1 and still occupy spots on my full block list.