Wow, big patch been how many days and the only thing they can fix is the glitch in one of their earlier band aid fixes… good grief.
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The devs most likely had the day off on Saturday and Sunday, which is well deserved especially considering they had to work through last weekend due to the daily server crashes. Fixing the things they need fix takes longer than a few days.
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Sorry I disagree…it should be all hand on deck 24/7 until the game is fixed…period. That is if you as a company take your customers and reputation seriously. BTW its been almost a month since launch. Yes its just a game to us, a form of recreation. But it is their livelihood, their bread and butter and they should be taking it a lot more seriously. Its not like I’m calling for the responsible parties who failed to properly plan and foresee people playing this game exactly like they always have played it to be fired…but I wouldn’t lose any sleep if it happened. Players really need to start holding these developers responsible. It’s just one dumpster fire after another. This is CyberPunk 2077 all over again. I’m referring to the industry as a whole, not just blizzard.
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Found the entitled Karen.
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Why “all hands on deck” when it’s quite possible most of them are incapable of handling the main issue, seeing as Blizz had to reach out to another company for help? Over-working employees won’t magically yield better results, especially if the issues are as complicated as Blizz has made them out to be. The higher ups seriously crapped the bed with this one (I believe it was forced out early), and now we’re looking at an issue that could take months to fix.
The game shouldn’t have been released until next year.
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It is a term used to refer to all applicable employees working overtime for as long as it needs to correct the problem. No it doesn’t mean the janitor should work 24/7 lol Its about taking pride and doing everything possible to correct your mistakes. Its called taking person responsibility for what you do.
Not at all, but it is the door matt players that allow these companies to pump out junk take our money and never produce the product they promised. Until we stop being door mats they will keep doing it. Making excuses and playing the fanboy will not motivate the industry to change their practices. BTW, people who’ troll and who’s sole contribution is to call other players names is also part of the problem. lol
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EVERYONE deserves their time off, the devs are people just like you and I not machines that can keep working endlessly without rest. If my boss tried to tell me I had to work nights, weekends, and holidays until something was finished I would quit on the spot. I wouldn’t know how I was going to pay my bills (retail jobs don’t pay what I currently make), but no job would be worth putting myself through that. Studies also show that employees who don’t get time off are less productive than those who do.
Even if they DID have people working on this around the clock though, it would still take weeks or months to develop, test, and deploy the necessary fixes.
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I don’t even know what to say, that update actually just aggravates me. I get it… its an issue… but for ALL the issues, the time that is passing, and that’s the update, till next week probably, maybe a patch on friday that fixes the invisible merc issue.
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Exactly what’s wrong with the world today. So many people afraid of hard work and taking responsibility for themselves and their work. Instead they want a 40 work week and let the customer suffer the results. Then work another 40 work week, while their customers wait for them to correct their errors. I’m sorry developers making $105K a year should have no problem putting in some short term OT for the sake of their own reputation and that of their company they work for. Its not like it will be long term. Besides, it was a turn of phrase, Nobody is really expecting people to be at the computer 24 hrs a day 7 days a week. But as an organization they could come close. Also, nobody but Blizzard knows how long it will take to fix and they haven’t said.
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No, overly entitled customers like yourself who lack empathy and expect immediate solutions to complex problems are what’s wrong with the world today.
They said in their blue post last week that they have people from other Blizzard teams working on the issue as well, so they are already putting all available resources into it:
“We have people working incredibly hard to manage incidents in real-time, diagnosing issues, and implementing fixes–not just on the D2R team, but across Blizzard.”
“Right now we are writing code to change how we do this entirely, so we will almost never be saving to the global database, which will significantly reduce the load on that server, but that is an architecture redesign which will take some time to build, test, then implement.”
They didn’t give an exact time table because that would be a huge mistake, but “take some time” implies it’s gonna take awhile. I would expect at least one month, potentially several months.
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I guess I am an “Entitled” customer, because I believe I’m “Entitled” to receiving the product I paid for. I don’t expect anything more.
You couldn’t be more wrong. I don’t lack empathy at all. But my empathy is dependent on you making a good faith effort at keeping me informed on what you are doing to rectify your error and 1 post a month is not that. No I wont sit back quietly while you completely ignore the customer and their concerns.
Regarding their quotes from the update. Yes they are rewriting code, but they never said that was absolutely needed to fix ALL of the issues we are having. It’s just one aspect of a multi-faceted problem. Using devs from other offices doesn’t mean anyone is putting forth any additional effort in the work day. It simply means they are shifting some resources from one project to another. Customer complaints on their current interim fixes are falling on deaf ears also. There are definitely better ways to keep the servers on-line without impacting game play the way they have. So if it will take a month for the big fix, then put some effort towards a more palatable interim fix. Let us know they have heard us. There are so many alternatives to what they have done.
But I’ve learned a long time ago, there will always be fanboys, that no matter how big of a mess they get sold, they will always be oh so empathetic and understanding. Which is exactly why the companies never change their ways and will make the same mistakes in their next release.
i just wish they’d stop releasing titles in beta state and actually make a finished release
i guess its meta to sell early access
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I agree this game is clearly in beta. The game has so many issues, I am sure the game will be stable and good eventually but right now we all got scammed into buying an early access game.
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I’m far from a fanboy, I callout game developers all the time for their poor decisions, I’m just against excessive amounts of forced overtime in all occupations, which is a problem the video game industry in particular is notorious for.
I was NOT so understanding last week, however since then the devs have explained the problems in detail, as well as what they plan to fix it. Communication is the thing I want most in these situations, and since they’ve finally given it to us I’m willing to be patient while they fix it.
Gotcha. I’ve just been on the receiving end of bosses using that phrase for quite literally every employee, and it usually results in lots of people just being present with no contribution. Hopefully Blizzard has the right people working steady. I’m not against people having time off, even during crap shows like this; but I often see Blizzard release a patch or something on Thursday/Friday, and we don’t hear anything else until Tuesday or Wednesday. They like to release half-butt band-aid fixes that cause other problems and then disappear.
Honestly, if I didn’t just enjoy the WoW and Diablo stories to a point, I don’t know why else I would put up with this. I’m nowhere near as forgiving and patient with any other company, and I’m about out of it with Blizz too.
Hey, i have settled down my outrage at Blizz atm… but this is growing old fast. 1 post is not going to hold water, while a queue and crashes (tbh, my priority is invested towards the crash reports that clearly are still around).
As of yet “minor stability fixes” is the only thing across few bare updates, and 1 post. 1 month later. O,o I wonder what issues that fixes, because many of the people who reported ‘less crashes’, actually started reporting them ‘after’ the queue was in place. But that update was prior to the queue.
That just doesn’t seem cool.
The queue, doesnt even bother me half as much as the stability of the game , first and foremost.
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Software is hard mang. Think you can do a better job? Apply. I’m sure they’d love a talented individual such as yourself.
Oh? What’s that? You don’t like working long weekends & on software projects because there is an angry mob screaming at you through a series of tubes? Well… get some empathy then.
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