When launching the game, the following appears: An unexpected error has occurred. I cannot start the game, I only have the report code to send to BLIZZARD.
What is the error report code?
Report code: 1DE2C00C-D9DA-4F4B-9C25-D2E58843EF26
I’m finding nothing relating to that error code.
Is this the first time you’ve tried running the game?
On my previous laptop, I played a game. I have that laptop, and the game does not run here.
OK, so this is the first time you’ve tried running the game on the system you’re getting the error on?
Yes. This is an error during the first launch of the game.
Can you post your system specifications? (CPU, RAM, graphics card)
If you don’t know, you can hit the Windows key, type “dxdiag” and press enter.
After it loads, you’ll want to look at “Processor” and “Memory”… Then switch to the “Display 1” tab, then look at “Name”.
Procesor: Intel(R) Core™ i5-14450HX 2.40 GHz
Ram: DDR5 16,0 GB
Graphics card: NVIDIA GeForce RTX 4050 Laptop GPU
Have you checked if your system drivers are up to date? (Graphics is the important one)
Latest NVIDIA RTX 4050 Game Ready graphics driver:
Drivers are being updated regularly. Both for graphics and system.
Hmm… Any other games having trouble?
I don’t have problems with other games. Diablo Immortal, Diablo IV. I haven’t installed Diablo III yet. I also haven’t installed SC 1 and SC 2 yet.
I’m afraid you’ll have to contact Blizzard on this one. One problem is that since D2:R is a financial dead weight for Blizzard, they don’t monitor the forums for this game, not even the “tech support” forum, so you’ll have to submit a support ticket to get their eyes on the issue.
https://us.support.blizzard.com/en/help/contact/1937/ticket
Include as much detail about the problem as you can.
Thank you for your help. I was looking for this address to report a problem and it always redirected me to the forum.
That’s corporate greed for you, pinching pennies wherever they can in order to line their pockets, even if it means sacrificing customer support.
I wouldn’t expect much from submitting a ticket either… Just to warn you.