Unable to Open Tainted Sun Altar – Quest Bug (PS5)

Console Bug Report
1

Issue Summary:

I am playing Diablo II: Resurrected on PS5, and I have encountered a progress-blocking bug in Act II - The Tainted Sun quest. The game says the quest is complete, but I was never able to destroy the Tainted Sun Altar, and I never received the Horadric Amulet.

Details of the Problem:

• The Tainted Sun quest is marked as complete in my quest log.

• However, I never interacted with the Tainted Sun Altar in Claw Viper Temple (Level 2).

• The game does not let me open the altar—it says “Impossible” when I try.

• I checked my inventory and I have the Horadric Cube, but the Horadric Amulet is missing.

• Without the amulet, I cannot complete the Horadric Staff or progress in the game.

Troubleshooting Steps I’ve Already Tried:

Request:

I would appreciate any assistance in resetting the quest, restoring the Horadric Amulet, or fixing this bug so I can proceed. Thank you for your help!

System Details:

• Platform: PlayStation 5

• Game Mode: story mode character (Battle.net)

• Issue Occurred: Act II - The Tainted Sun Quest

2

Are you playing offline or online? Normal difficulty?

If offline I would just restart.

If online. Most likely somebody joined the game and completed the quest for you. Have you tried visiting Tal Rasha Tomb to see if the wall is broken? Or speak with Jerhyn then Meshif to process to Act 3?

3

Hi,
I’m playing offline. I’ll try that thanks.

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