Unable to launch D2R on PC

I’ve spent much of my morning attempting to play D2R on my PC, but I can’t seem to get the game to launch for the life of me. I’ve gone through all of the typical troubleshooting steps that Google searches will tell you to do, and I’m at my wit’s end. I’ve done the following:

  • Updated my graphics card
  • Verified that Windows is updated
  • Scanned / Repaired the D2R files via the Launcher
  • Uninstalled / Reinstalled the game
  • Ran a clean boot of my PC by stopping unnecessary services, disabling startup apps, and restarting
  • Verified that my PC is able to run the game
  • Configured the Launcher and the D2R executable to run as adminstrator

Clicking the “Play” button in the Launcher just tells me “Playing Now” before reverting back to “Play”, without the game ever started. Attempting to launch the game via the D2R executable just does nothing.

I have no idea how to read the dxdiag file, but my blz-log file appears to have several errors related to host resolution, but I’m not exactly sure what to make of it. Any help would be appreciated!

Pastebin link for my dxdiag file:

blz-log:

7/19 10:49:50.525  [tact/4] [<>:0]: Error while performing host resolution for 'us.cdn.blizzard.com'. Error (10109): The specified class was not found
7/19 10:49:50.525  [tact/4] [<>:0]: Error while performing host resolution for 'level3.blizzard.com'. Error (10109): The specified class was not found
7/19 10:49:50.526  [tact/4] [<>:0]: Error while performing host resolution for 'level3.ssl.blizzard.com'. Error (10109): The specified class was not found
7/19 10:49:50.526  [tact/4] [<>:0]: Error while performing host resolution for 'us.cdn.blizzard.com'. Error (10109): The specified class was not found
7/19 10:49:50.526  [tact/4] [<>:0]: No valid edge nodes were resolved. Could not initialize resolver.
7/19 10:49:50.526  [aio/4] [<>:0]: Failed to open file. Error (3): The system cannot find the path specified
7/19 10:49:50.526  [aio/4] [<>:0]: Encountered an unexpected result. Error (3): The system cannot find the path specified
7/19 10:49:50.526  [tact/4] [<>:0]: Failed to open the config file for reading.
7/19 10:49:50.526  [tact/4] [<>:0]: Failed to load patch config. Error(1) : unknown failure
7/19 10:49:50.526  [tact/4] [<>:0]: TACT Failed to create an instance. [1, unknown failure]
7/19 10:49:50.526  [tact/4] [<>:0]: Unable to load file manifest. Invalid tact instance.

Same issue, were you able to resolve yours?

Not yet, but I got a response on my support ticket, so I’m going to step through their recommendations and see if anything sticks

I am having the same issue. I did submit a support ticket and the issues are the same. Did you get yours working? Should I just get a refund ? I bought it cus I wanted to play but I have had it for almost a month now and have not been able to play at all.

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Apparently they are incapable of shedding any light on this. They just completely gave up. I would try to get your money back.

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