Stuck at loading screen after latest patch

Technical Support
1

Hello Team,

Ever since the latest patch 10.12 I cannot get past the loading screen when starting the game. Blizzard North shows up, Diablo 2 Resurrected appears, the music plays, and then Diablo 2 Resurrected is in the bottom right hand corner with the glove / mouse floating about. I cannot get past this screen.

I’m on PC:
|Processor|AMD Ryzen 7 1700 Eight-Core Processor 3.00 GHz|
|Installed RAM|48.0 GB|
|System type|64-bit operating system, x64-based processor|

Windows: Specifics:

Edition Windows 10 Pro
Version 20H2
Installed on ‎1/‎13/‎2021
OS build 19042.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

Video card & driver:
AMD Radeon ™ R9 390 Series
Driver: 21.5.2 (Released 5/11/2021)

What I’ve tried:

  • I’ve rebooted the machine multiple times.
  • I’ve used the scan and repair option from the launcher to fix any corrupted files.
  • I’ve updated my video card & chipset to the latest drivers

This was working fine prior to the latest patch. I haven’t seen anyone else with this issue, but I’m unable to play the game at all and I’d like some guidance on what I can do. Thank you.

2 Likes
2

I’m having the exact same problem. Was working fine before this most recent patch.

1 Like
3

Uninstalling and reinstalling the game is what fixed it for me.

However, I did contact Blizzard support and here’s what they offered for me to try:

  1. Clear out the game settings (This option was not available for me.)
    Resetting In-Game Options - Blizzard Support

  2. Turn off anything that may be conflicting on the system via selective startup.
    Closing Background Applications - Blizzard Support

  3. Try a new admin profile in case there’s something corrupt on the local profile.
    Creating a New Administrator Account - Blizzard Support

4

Isn’t there Radeon software that is also causing issues? I know it comes with the card from the manufacturer but i’ve seen topics here where this software was causing issues.

1 Like
5

This did work! Reinstalled and I’m able to get back on. Thank you.

1 Like
6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.