**Solved!** Game will not load, no matter what I try

Technical Support
1

Ryzen 3600x
32GB RAM
NVME
ASUS ROG GTX 2070 (factory overclocked)
Mobo ASUS ROG Strix X470-f
Corsair RM750x
win 10 pro

Played through beta and live just fine up until one week + 1 day ago. Game crashed and ever since then, I have not been able to play on my main PC. Right after the flaming d2 logo, the game simply closes. I always get ‘d2.exe has been blocked from using the graphics driver’ and my windows log shows

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user DESKTOP-374N2M5\Al SID (S-1-5-21-2902198968-3587020265-753998946-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.1320_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

I have tried everything that google can come up with. I am currently on a fresh install of win 10. So far I have only installed windows, d2, SC2, superposition benchmark. Drivers and windows are the most current.

Any idea on how to fix this?

Thanks

**Well, I am still trying. Did a format and fresh install, again, of win 10. Tried current and one year old nvidia drivers. Ran memtest 86 with no errors. Replaced my very faithful, 10 year old, OCZ gold 1200W with a brand new Corsair RM750x. Ran many tests with the superposition benchmark. All without fixing my problem. Now, I don’t get the D2.exe has been blocked. I just get ‘Display driver nvlddmkm stopped responding and has successfully recovered.’ I am not going to replace my ASUS ROG 2070 Super just to see if I can get this game to work. Every other game, including benchmark tests, work perfectly. It can’t be my GPU.

What else can I Try? I really need some help here.

Solution

This is my final edit. It has been 3 weeks and the solution ended up being a simple one. My ASUS ROG RTX 2070 has a factory overclock. I had to back off the GPU (and memory) factory overclocks until the game was stable. I believe the factory overclock for the GPU is 400MHz. I ended up backing it off 300 MHz and did the same for the memory. I had a crash after about 30 minutes with -250 MHz but after dropping it to -300 MHz, I have now played about 4 hours without a single crash. I could probably fine tune it more and check to see if the memory was also a problem but I really don’t care that much. I just load a custom gpu profile for this game and turn it off for every other game.

2

Try making a new windows user for yourself. It can be a “Standard” account if you wish (I do it on mine and have a separate admin account). Reinstall the game if it still doesn’t work.

3

Just tried that and get the same error. I did a complete fresh install of windows and the game and it still gives me the error. :frowning:

4

Have you tried running the launcher as admin?

5

I’ve seen this stuff and its a pain in the butt trying to fix it.
you gotta edit your registry searching those strings, take ownership, and then go into componnet services/dcom config and search those strings ids in there and change permissions. I dont recall each step off the top of my head, but I know its not the game. This is windows. I know theres info out there on the net. search the event ID from your windows event viewer. should find info that sounds like the fix I was describing.

6

I open the program as admin every single time. I agree with @TAG. This is a pain. I tried the 5 steps in one video to change tdr delays and grant folder access with no luck. I went through all 20 steps in another video to edit the registry, with no luck.

I am really struggling with this one. Like I said, the game worked fine up until a little over a week ago. The game crashed and then I have been stuck in this cycle of video driver blocked. I tried a fresh install of windows, fresh gpu drivers and only installed what was needed to run the game. I feel like there was an update to the game that changed how the video driver operates and now windows doesn’t like it. If I had a local software issues, a fresh install should have solved that.

7

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