The queue counter does not update in real time. I went from 190, to 80 to IN. They mention it in the patchnotes.
We should note that the higher your queue number appears, the slower the number will refresh in the prompt. The number is still refreshing in the background, so we do not recommend leaving queue as this will create further delays to you entering the game during these high traffic windows.
Really 30 minute queue to get into a game which crashes for me randomly after 30-45 min of playing? This seems very off. I’ve never seen this kind of queue time in D3.
Would you prefer the servers/database crashing every day for 4-5 hours instead? Nobody plays at all then. That happened every day from last Saturday to this Friday. Today we have a queue instead of a crash.
You can read about what is going on with the Database architecture and issues if you wish. While they work on that, there is a queue.
The only time I have seen it is when we have a new PTR patch. The PTR is Global and everyone who wants in has to use that same one. Queues can be hours and hours long up in the thousands of players on those days.
Live game though, no. D3 does not have queues. It also has separate Regions instead of a Global database/save structure. Saves are totally separate between Regions on diff databases.