Playstation account is stuck after the TOS update - I cannot play D2r!

Hello

When the TOS update happened on the 21st I was playing D2R on my playstation. The game then sent me to the main screen like I disconnected from the game. I say well okay then, that’s weird. I go to try and make a new game and get the dreaded, " Failed to Enter Game. This character is already in a game on the server. Please Try Again." Well the funny thing is… I haven’t played since March 21st. The playstation has been off and I’m not logged in on the pc… so it’s stuck indefinitely. I tried resetting the modem, playstation… etc etc. I sent in a ticket and they suggested posting here. Can you reset the servers or something please? I haven’t been able to play all weekend.

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