Partial refund for lost time, items, characters?

[Eric-11238]

Diablo II: Resurrected - Offline Character Loss Prevention

Hello everyone, We’ve been working on players’ reports of offline characters disappearing or losing progress after creation. We identified the issue and are implementing a fix to prevent this from happening again. For the time being, we advise you not to use the same name for your offline characters and online characters, since that is related to this bug. As we progress, we’ll continue to give you updates. Thank you for all of your bug reports and technical feedback so far. This information h…

Has something to do with same names on an offline and online. Not sure if relevant to you.