Online character disappeared, shared items still exist

Two days ago I turned off my game on PC to go to sleep, yesterday after a long day of work I came back to the game and my character was not listed, I turned on D2R on the switch and my online character doesn’t show up, I know I didn’t deleted as I have been playing with K&B instead of the controller or console and ussualy I just quit the game exiting to menu and alt+f4 or pressing quit

Lost my character and progress, don’t know what to do and I don’t want to start over…

I opened a ticket before posting here (EU79485699)

Regards,
MoLt1eS

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