Offline single player character missing

I had a level 81 sorceress offline/single player. However, when i went to play her today, she’s not showing up in my characters list. I went to check the saved games and the save files are still there. I made a copy of the files went on a hex editor online to have a look at the file copies, and it looks like the “.d2s” file for the character has been messed up in some way: it’s 3.08KB, but its just full of 0s, there is nothing but 0s in the files, which isn’t the case for my other characters. Not sure what happened, I simply logged off and tried playing today and it had disappeared… I’m not very hopeful, but is someone able to help me?

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Commenting here in case someone actually answers your question.

Same thing is happening to me. I lost two characters and am not getting a response from tech support. Very frustrating. I wonder if I’ll even be able to get them to give my money back.

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thank you! I’ve started backing up the saved files before every game in case it gets wiped again, I can just import it back (minus the latest game).

same thing happened to me. I had a power outage mid game and my character has been stuck in for days. Meanwhile, whenever I try to play another character I get “failed to join game.”

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I can’t find it now, but there might be an issue with the stash file, I’ve read about it on other topics, but since it hasn’t happened to me, I didn’t experiment with that. Try reading through this thread, there are mentions of workarounds you may want to try.

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