My save files exist for my offline amazon in the Saved Games → Diablo II Resurrected folder, but the character is not showing up in game. I didn’t do anything and now my character is just unplayable even though its data hasn’t been touched. I saw the character on my offline tab about an hour ago, did some trav runs on my paladin, and now the amazon is just gone.
Damn dude that’s not fun 
you’ve probably tried all the trouble shooting steps if you’ve checked your saved data files…
I can’t tell if this is sarcastic or not. What troubleshooting steps are you referring to?
I lost my offline character as well yesterday!!! hate it!
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Like logging out back in switching from online to offline making sure you don’t have a online character with the same name. It’s also super easy to delete characters on accident as I had a 32 Necro that suffered that fate
That has already been fixed as of today’s patch.
Yeah you can’t accidentally delete anymore, plus the files still exist so I know that didn’t happen. Yeah I tried all of the above. Sadge. 
If your d2s file is still there, then chances are that it got corrupted somehow, and isn’t being recognized. It would be great if you could send it to Blizzard for them to examine it and see what is happening to these files, since there have been several reports of this happening.
If you are willing, you can examine the file with a hex editor. The save game file format for D2 has been known for a while. Here is one guide:
https://github.com/krisives/d2s-format
D2R file format is slightly different: https://d2mods.info/forum/viewtopic.php?t=67135
But I think the most important part is the header.
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In particular, the first four bytes of the file have to be 55 AA 55 AA. I just tried editing one of my save game files, and any change to those first four bytes causes the character to not show up in the game.
Obviously, make a backup copy of the file first before you mess around with a hex editor.
My d2s file is a reasonable size still ~2KB, but full of nothing but 0’s. I didn’t even play the character and this happened, which is extremely scary. Makes me scared to play the game if I could get my character erased at any moment. (I know backups are a thing but still)
It seems you aren’t the only one. A couple of other people have reported the exact same thing: offline characters not showing up in game, and examination of the d2s file shows nothing but zeros. I have no idea how this could happen, other than a serious bug in the game. Hopefully someone in Blizzard takes note of this and investigates. Right now, there is really nothing to do but make regular backups.
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They make it so hard to submit a ticket or bug report its honestly infuriating at times, but yeah if it happens enough then maybe blizz will take note.
Yikes. That’s too bad. I really hope blizz finds whatever is causing this because a lot of players would quit over losing a character this way.
My offline character might as well be missing
“Failed to Join Game” since day 1.
Can you create another offline character and get into a game? If not, then that indicates that the shared stash file is corrupt. Deleting (or moving it out of the save game folder) should fix that, but at the cost of everything in your shared stash.
If the new character can get into the game, then that indicates that it is only your first character’s save game file that is corrupted. You can examine it with a hex editor and perhaps it can be repaired.
If you read a bit higher up he said "My d2s file is a reasonable size still ~2KB, but full of nothing but 0’s. "
No fixing that.
I know. I was replying to the poster above me, not to the OP.
Lost an 86 Geared Sorc as well, has disappeared for 3+ days now, all my offline characters cannot join a game for over 4 days, says FAILED TO JOIN GAME.
4 days and still not resolved, player was not deleted.
Sounds like your shared stash file is corrupted. Try removing that file from the save game folder.
Yes, can make new offline characters and go into the game.
Funny thing is I also have the old version of Diablo 2 installed, and the character loads up just fine there.
You can try using this online convertor: https://dschu012.github.io/d2s/
Load your d2s file in there, then click “save d2r”. Hopefully it converts the file to one that the game will read properly.
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