NVIDIA DLSS not available on this hardward/platform

Technical Support
1

Hello,

Since the last patch the game start with a black screen and crash. I read the blz logs and saw :

[Render/4] [<>:0]: NVIDIA DLSS not available on this hardward/platform., FeatureInitResult = 0xbad00000, info: NVSDK_NGX_Result_Fail

I have a Win10Pro, I7-950 (no AVX) and a RTX 3060 that support DLSS. I updated NVIDIA drivers to 472.12 since they seems to improve things for D2R but it doesn’t solve anything.

Before the patch, I had the same issue as others report here (press play > launching > play again). Beta was running fine.

Dxdiag : here on pastebin

2

Hey there,

Thanks for reaching out to us. I noticed this is a pre-2011 CPU. I think this case is related to this thread we are tracking. We will be posting updates there as we receive them.

Thanks again for reaching out to us. We hope to have more info soon!

1 Like
3

i am on win 10, rtx 3080, r7 5800x, 32gb ddr4 3600mhz, and i cant play 5 min then game auto close.

4

FIXED MY ISSUES!

i tryed many things, formated clean install game and drivers and widnows, and i keep getting this errors, then i just disabeled xpm profile on bios and i game stoped crashing, my memory is 3600mhz i put it at 3200mhz. (srry bad inglish im from Brazil)

5

me manda seu ID por favor, ta crashando muito aqui

6

me cham ai fera temido#1619

7

Had this issue after updating my Nvidia drivers yesterday. I have two video cards on my system, a 2070 for normal stuff and a 2080 RTX for my games.

Same issue, black screen – could hear audio and see my d2 cursor hand. I then had an idea of maybe forcing my D2 game to use the 2080 (since I had not done this yet).

I had to set this in two places… the Nvidia control panel, under Manage 3d settings, and then in Windows 10 > Display Settings > Graphic Settings.

This many not be a fix for everyone, but that’s what at least fixed it for me.