NVIDIA DLSS not available on this hardward/platform error with latest patch

Technical Support
1

I am getting this error when launching the game. I still have not been able to play since release, but this is a new error with the latest patch.

[Render/4] [<>:0]: NVIDIA DLSS not available on this hardward/platform., FeatureInitResult = 0xbad00000, info: NVSDK_NGX_Result_Fail

Also:

[Render/4] [<>:0]: Attempt to ReleaseDLSSFeatures without NGX being initialized.
[Render/4] [<>:0]: Encountered missing grading lut

I am running on a 5600x with a 3080, 32GB Ram, just did a DDU graphics uninstall and reinstalled the latest GeForce drivers.

2

You have a dxdiag.txt at hand that you can post here? Maybe some tech people can assist you with the troubleshooting.

3

for me too RTX 2060

dxdiag below:

System Information

  Time of this report: 9/28/2021, 22:03:48
         Machine name: HORIA-PC
           Machine Id: {513D5F71-4FB9-42DF-B8A2-D5293F694413}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Gigabyte Technology Co., Ltd.
         System Model: P55-US3L
                 BIOS: Award Modular BIOS v6.00PG (type: BIOS)
            Processor: Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz (4 CPUs), ~2.7GHz
               Memory: 16384MB RAM
  Available OS Memory: 16380MB RAM
            Page File: 8690MB used, 24073MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: NVIDIA GeForce RTX 2060
    Manufacturer: NVIDIA
       Chip type: NVIDIA GeForce RTX 2060
        DAC type: Integrated RAMDAC
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_10DE&DEV_1E89&SUBSYS_652719DA&REV_A1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 14156 MB
Dedicated Memory: 5967 MB
Shared Memory: 8189 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.632812,0.339844), Green(0.320312,0.622070), Blue(0.155273,0.041992), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: SMT24A350
Monitor Id: SAM07AB
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_d610222ce397fb36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_d610222ce397fb36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_d610222ce397fb36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_d610222ce397fb36\nvldumdx.dll
Driver File Version: 30.00.0014.7111 (English)
Driver Version: 30.0.14.7111
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 6/21/2021 3:00:00 AM, 1054232 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-5DC9-11CF-AD61-29450EC2D335}
Vendor ID: 0x10DE
Device ID: 0x1E89
SubSys ID: 0x652719DA
Revision ID: 0x00A1
Driver Strong Name: oem42.inf:0f066de3ed22def8:Section001:30.0.14.7111:pci\ven_10de&dev_1e89
Rank Of Driver: 00CF2001
Video Accel:
DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeMPEG2_VLD {6F3EC719-3735-42CC-8063-65CC3CB36616} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD {32FCFE3F-DE46-4A49-861B-AC71110649D5} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 {20BB8B0A-97AA-4571-8E99-64E60606C1A6} {15DF9B21-06C4-47F1-841E-A67C97D7F312} DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {9947EC6F-689B-11DC-A320-0019DBBC4184} {33FCFE41-DE46-4A49-861B-AC71110649D5} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E} {6AFFD11E-1D96-42B1-A215-93A31F09A53D} {914C84A3-4078-4FA9-984C-E2F262CB5C9C} {8A1A1031-29BC-46D0-A007-E9B092CA6767}

4

Please don’t hijack another player’s thread. Start your own. :slight_smile:

(also make sure to include all of the report)

5

Any updates on this?

I’m still having this exact issue weeks after launch. I have been able to play with graphics switched to low, assumedly because it doesn’t initiate DLSS on low. (2080 FE)