not able to reset stats and skills at akarah
Not enough information.
What Game Difficulty? (Normal, Nightmare, Hell?)
What Act are you currently in? Have you completed the Den of Evil Quest for Akara on the current Game Difficulty.
You might want to take the time and read over: Writing a good bug report.
If you’re in PTR, you won’t be able to without deleting the pre-made character and reloading.