My cure headpiece gone, which my mercenary wearing

when creeping monsters my mercenary dead unexpectedly
so i checked the status of mercenary i found that cure headpiece not exist
gone…
is this bug?
can you restore my item?

I just connected this morning to find out that my SSJ ring disappeared on my main
I had 2 equipped and one of them has just vanished. No way to contact support nor get any help

you got a duped item with the same item code reference ID number as a real item, so when the person with the real soj log on the server decided to delete your fake one.

At least this is how it worked in diablo 2 back in the day.