Missing Amazon since last emergency update

I seem to be missing my level 75 Amazon since the emergency update this morning. The others are there but the Amazon is not and hasn’t been for the past few hours. And I have made a ticket on this with support.

I was told by support to post here. I can only imagine that when the update happened the inputs during the update may have led to deletion or some other sort of issue that caused this. Either way I am down a character so some assistance would be great as support is unable to help.