[Main Thread] - Can not create or join games - "character is already in a game"

Technical Support
1100

24+hrs still nothing Tired#2192

1101

Same issue.

Character: Ice → Black screen trying to create new1s in softcore
Server: Americas, tried other servers too though
Platform: PC (Windows 10)
Account name: MiniNinja#1397722

1102

Can’t wait for it to happen…I hope to see it fixed in the next 2 hours or so. I really do hope it is a script running this task as part of your ‘process’ and it’s not limited to manual work…

1103

Character: HereWeGoAgain
Server: US
Platform: PC (Windows 10)
Account Name: brockta7 #1566

Locked out since this morning around 10-11am (EST), haven’t been able to join any games since. “Failed to join, you’re character is in another server” error message.

1104

I pledge to return here if I get unlocked.

1105

10 hours locked, help plz

Account: Krusador#1823

Character: Kallenah
Server: Americas
PC

1106

reset the server!!!

1107

waiting to see what happens first do i get unlocked or does a charge back get processed?

1108

18+ hours locked out of game.

Dendawg#11445

Character: Dennis
PC
played on both euro and america

1109

29 hours locked

Marto#2593
America
Char name: Martox

1110

but what the eggs are you telling me, players who have been playing all our lives are fed up, as I keep trying to enter this is a hidden camera or fix the game at once and if not close it and until it is not fixed not habrais, is an injustice, sure that goes your games streaming is fixed at 5 min.

1 Like
1111

RESTART THE SERVER! PLEASE FOR THE LOVE GOD. It would immediately solve the problem at a minor convenience to the people who’ve been able to play since launch. Stop catering to your paid streamers and restart the servers.

4 Likes
1112

Stuck for 7+ hours
Char: FrozenCheese
Battletag: pinky#2826
region: Europe
Device: PC

1113

I have been locked since 11pm last night. plz fix this
Battle ID: Bagel#1797
Character: Cox
Server: America
Platform: PC/ Switch
Cannot enter game as character already in game on this server.

1114

Still have the problem for like 8 hours now. Hope you can fix it fast. I love D2 and would like to play it… please help me out :frowning:

1115

NA
Char is Sozet

i need 20 characters

1116

21 hours of being unable to connect, so it looks like the fix is applying to users at random. Do we have a lesser chance of having our issues fixed if we do not try and reconnect every 15-30 minutes? It’s odd that there isn’t better communication than “You may or may not get your problems resolved at random if you keep trying to reconnect.”

3 Likes
1117

Have been locked out for hours.
I guess trying to progress by finishing Baal quest was a bad move.

wjb0000#1573

1118

This is happening to me as well on Xbox. Haven’t been able to play since 12:30pm today. Characters I already had are giving me the “character is already in a game on this server error” New characters I make are giving me either “failed to join game” or “There was trouble communicating with battle.net servers. Please try again”

1119

I have been locked for over 18 hours now… I have 2 locked chararcters, SC and HC. This has been an awful experience