[Main Thread] - Can not create or join games - "character is already in a game"

This is giving me realm down flashbacks.

Havenā€™t seen any reports of people being ā€˜unstuckā€™ so far.

I have three character all with this issue. I get the message that the character is already in a game, followed by an error connecting to the servers, followed by the character is already in game, etc.

  • Character name: Avraxis, Xiu, Allanon
  • Region : Europe
  • Platform : PC

We are still at 5 out of 7 friends ā€œstuckā€ since about 7 hours ago.

Thanks for your updates, Drakuloth. I know the work and pressure is difficult and stressful from your end.

Are you able to comment on if the original issue that caused characters to become stuck is still taking place? In essence, will the unsticking system need to continue to run even once it has worked through the backlog of players currently affected? Thanks.

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Iā€™ve had the issue for 5 hours. Trying to login every 15min per the blue post. Pretty disheartening, ngl. Iā€™m really curious how thereā€™s not a single post of ā€œIā€™ve been unlockedā€ on Twitter, Reddit or Hereā€¦

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Same issue.

Character: Bax
Server: Americas
Platform: PC Win10.

Thank you!

Just an update for those curious. Been watching threads for a while and canā€™t really tell if the people locked out the longest are getting back in first (FIFO) or how they are approaching the manual part. Iā€™ve been locked out since last night, wondering if anyoneā€™s been ā€œlockedā€ today and then ā€œunlockedā€ today?

battle tag: Lurky#11331
character : Lurkz
server : usa
platform : windows 10 .
help

still broken after 8 hours

Gamertag: DSdarkstarDS #1608
Region: America
Character Name: YaGotNuBBeD
Platform: Windows 10

Stuck 12 hours ago and still stuck! Was stuck yesterday! It seems the only time I can Play is in the middle of the nightā€¦WTF COMON Blizz, we are all long&*%$%$ time fan

Locked for 7 hours now

Character: PcykO
Server: Americas
Platform: PC Win10.

Thank you

Character : Krutash
Server : US
Platform : PC (Windows 10)
Account name : Krutash#1405

Been about 6 hours. Just came across this on a reddit forum randomly, so posting here. Did submit a ticket, but since youā€™re asking Iā€™ll gladly help out.

Cino#1620
EU

same problemā€¦cant create or join any gameā€¦started the game today played maybe 45 minā€¦since then iĀ“m locked outā€¦7hrs nowā€¦

Join the club. Been since yesterday for some. How there isnā€™t an ā€œunlock allā€ > restart servers option is baffling to me.

Tired of seeing ā€œmore traffic than anticipatedā€ too. So youā€™re trying to tell us you donā€™t have a real time tally of game title purchases sortable by every known statistic in human consumerism? Are you using the original infrastructure from 2000 or something? Is it not cloud based? Log into your AWS/Google/Azure tenant and up the resources with a few clicks, reboot the servers for ā€œmaintenanceā€ and make us all happy Blizzard!

Locked 8hours since 17:00 cest
Account: covan#2125
Character: Neun
Server: EU
PC

I have yet to see a single person be unlocked.

Lebowski#1622
Server : US
platform : PC
Characters : All of them

8 hours and countingā€¦

i have the same issue here +1