[Main Thread] - Can not create or join games - "character is already in a game"

region: Europe
Char name: Gravos
Account: Gratos#2905
Platform: PC

Timezone: UTC+1
Time got stuck: 18.12. ~ 05:30
waited 24 hours still cant login back with any character

I have the same problem

Region: Europe
Char name : Garp
Account : SerVa1#2612
Platform : PC

stuff for 24h now

Region: Americas
Char name: Easy
Account: josema#1412
Platform: PC

24 hrs+

cannot access my softcore characters. Everytime i attempt to access any game through any character. I get an error saying “my character is already in a game.” This began around 6pm on 12/25 and at the time of this post it is 9:40 pm.

Region: americas
Char name : paldice
Account : DICEMAN#1782
Platform : PC
Timezone: EST
Outage Time: 6 pm 12/25

I cannot create new games/join with my characters. It’s been about 36hrs

resolved after 48 hours

Region: americas
Char name : paldice
Account : DICEMAN#1782
Platform : PC

I am on EST and have been locked out 12/25 at 6 PM. Right now, it has been a complete weekend that I have been unable to play.

Also made a new bug report since this seems to be a stale thread. It can be found here:

Has anyone responded to you yet about this? Have you been able to join with any of your characters?

No, still locked out - it looks like we have to wait until maintenance which i think is tomorrow sadly

I just gained access to my characters again. So you might try as well.

1 Like

Region: americas
Char name : all my chars now…for days
Account : josema#1412
Platform : PC

I spent 5 minutes with my necro and is locked again what the real fxxx? also i have to wait like week and half to play again with my necro for 5 minutes are you xxxking stupxx?

Battle.net tag: Oliver#14783
Region: Americas
Characters affected: all
Platform: Pc
Time: around 24 hours

I am getting the error failed to enter game this character is already in a game on the server. please try again. I have reset battle net password and re-synced with ps4. I have uninstalled and reinstalled the app. I have tried creating a new character (online and offline) and when online that character won’t even open a new game just sits in a black screen of death forever. I have waited over an hour (24+) as your site said this would fix the problem. I have reset my modem. I need you to kick my character out of the server (psn kekifoofa) so that I can play again. psn kekifoofa thanks!

Battle.net tag: josema#1412
Region: Americas
Characters affected: all
Platform: Pc
Time: around 17 days…

Battle tag : Radachma#1488
Server : NA
Getting the message for hours on all characters.

Battle.net tag: 홍아빠#31692
Region: Americas
Characters affected: all
Platform: Pc
Time: 01/12/2022 03:00 EST

It says “failed to enter game. This character is already in a game on the server. Please try again.” I need it released. azcheron#1326

It says “failed to enter game. This character is already in a game on the server. Please try again.” I need it released. This isnt a problem on my end. I have tried literally everything and im very technically saavy. the game has worked fine on my system for 4 months and has never had this issue. I dont even have norton installed on my computer. Others are having this problem on the forums. Nothing has changed. This started like 20hrs ago and i cant make or join any games with any of my characters. I need this resolved please. Its not my ISP or norton.

azcheron #1326

Battle tag: Nexx#1104
Server: NA
All characters
+22 hours

Battletag: Azcheron#1326
Server: NA
All characters and PTR
+26 hours

WHY cant they just shut the server down to kick everyone out of their games and then turn it back on?