[Main Thread] - Can not create or join games - "character is already in a game"

Battle Tag: Starsailor#1628
Character : All
Server: Europe
Platform: PC
Since: 10 Oct ~17:30 CET

Battle Tag: Grani12#3141
Character : All
Server: Asia
Platform: PC
Since: 10 Oct ~22:10 UTC

same here. Been sitting here waiting nearly 2 hours for servers to come back up. Now they are back up, BUT NOT WORKING!!!

Do I really have to wait 24h now?

Battle Tag: ClassicLoki#4667
Character : All
Server: All
Platform: PC
Since: ~

Hey everybody,

Now that the servers are back online, any characters that got stuck today should free up within about an hour. If they get stuck for longer than 24 hours please post here so we can look into why this happened.

We’re still escalating the ones that are coming into this thread, but don’t have any other updates to share just yet.

The information we need to report this is going to be:

  1. Time that your characters got stuck in game
  2. What time zone you’re in
  3. Platform (PC, PS5, XBox One, Switch, etc)

Battle tag: Alfenz#2655
Character: All
Server: All
Platform: PC
Since: server crash

Tag: Nessana#2615
Characters: ALL
Region: EU
Platform: PC
Since: ~15:00 GMT After Crash

BattleTag: VagabondrfC#2859
Character: All
Server: All
Platform: PC
Since: Server Crash

Note: Not sure if it’s relevant, but I was logging back and forth between characters, collecting gear for a new character that I made just before the server crash.
I was then gambling for items at Gheed, getting an error message, thus restarting the game, finding out the servers had crashed.

BattleTag: GraineGivrée#2178
Character: All
Server: Europe
Platform: PC
Since: 10 Oct ~15:30 GMT

BattleTag: Jahizu#2988
Character: All
Server: europe
Platform: PC
Since: Server Crash
“Failed to enter game, this character is already in a game on the server”

BattleTag: Börni#2712
Character: All
Server: Europe
Platform: PC
Since: 10 Oct ~15:30 GMT

BattleTag: Jamesons#1818
Character: All
Server: Europe
Platform: PC
Since: Server Crash - 10 Oct ~15:30 GMT

BattleTag: Waycass#2947
Character: All
Server: Europe
Platform: PC
Since: Server Crash

JahSouljah#21480
Server EU PC
Since ~14 GMT

Battletag: JerryJenga#2381
Character: all
Region: EU
Platform: pc
Since: serv crash
“Failed to enter game, this character is already in a game on the server”

cant join a game unstuck me eu IzZuS#21672

can you guys manually fix my account since i have all of my characters stuck with the allready in game bug 1s again

BattleTag: Neek0#21129
Character: All
Server: Europe
Platform: PC
Since: Server Crash

And still i cant connected with serwer your char is alredy in this serwer… how long i must wait?