Of course I can take a step back and understand; have you also not been doing that for over 20 years?
But, since when is poor service not allowed to be complained about. Because we are on a forum suddenly complaints are irrational and people are freaking out? Apologists divide the community over legitimate complaints. If you receive poor service do you not usually comment on it? Would you not want the company to know their service is bad?
You seem awfully hooked upon my analogy; literally, think of any other you like and the result is the same. Poor service brings complaints. Are we going to sit around and wait to play…of course…doesn’t mean its acceptable. The community lemming approach makes it acceptable.